Receiving Clerk - Safeway - Mesa, AZ
(2005-01)
- Unloaded pallets and deliveries and organized products in warehouse to streamline inventory management
- Double-checked cargo inventories and documentation for accuracy, reducing shipment errors
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock, ensuring uninterrupted operations
- Conducted counts and audits of inventories to identify and resolve discrepancies in records, improving inventory accuracy
- Compared shipping orders and invoices against contents received to verify accuracy, minimizing receiving errors
- Organized storage areas to optimize materials movements and minimize labor hours, increasing warehouse efficiency
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Communicated with vendor representatives to resolve damaged shipments and item shortages, reducing supply chain disruptions
- Recorded regular progress and issues with products to support accurate inventory tracking
- Regularly reviewed invoices and double-checked orders, ensuring billing and order accuracy
- Utilized forklift or pallet truck to load, unload, transport and store goods, expediting warehouse operations
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts to meet urgent needs
- Conducted research to address shipping errors and packaging mistakes, reducing delivery delays
- Inspected incoming and outgoing shipments to identify discrepancies with records, maintaining quality control
- Packed, secured, labeled and applied postage to materials to prepare items for shipment, ensuring safe delivery
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues, minimizing inventory loss
GM Clerk - Safeway - Queen Creek, AZ
(1988-07)
- Interacted with customers by phone, email or in-person to provide information, enhancing customer satisfaction
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts, improving stock accuracy
- Completed floor replenishment to guarantee customer satisfaction and size availability, reducing out-of-stock incidents
- Examined and inspected stock items for defects and reported damages to supervisor, maintaining product quality
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates to maximize sales opportunities
- Answered queries and concerns and assisted customers with product selections, increasing sales conversions
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies, improving inventory control
- Blocked and faced products on displays and shelves in accordance with company policy to maintain visual standards
- Greeted customers and directed to requested products, improving shopping experience
- Answered customer questions and provided detailed product information to support informed purchasing decisions
- Took on customer service duties, contributing with teams of up to 2 to achieve top ratings in satisfaction surveys
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked, reducing waste
Convenience Store Manager - Safeway - Mesa, AZ
(2020-10 - 2022-04)
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures, eliminating store liability by adherence to applicable alcohol and tobacco regulations
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Evaluated employee performance and conveyed constructive feedback to improve skills, enhancing team productivity
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Managed overstocking, restocking and inventory control procedures during Am shift to maintain optimal stock levels
- Supervised site investigations, reported issues and escalated those that required further assistance, ensuring prompt resolution
- Defined clear targets and objectives and communicated to other team members to align efforts with store goals
- Maintained store equipment, printers and fax machines to ensure operational readiness
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs, optimizing labor coverage
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action
- Encouraged departmental employees to present positive, exemplary image to customers, enhancing store reputation
- Oversaw ordering and stocking for store to maintain inventory availability
- Coordinated schedule, email, and contact with all vendors to ensure timely deliveries
- Maintained store standards and ensured store policy is followed to uphold company expectations
Gm Manager - Safeway - Mesa, AZ
(1993-12 - 2020-10)
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning, increasing profitability
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Implemented operational strategies and effectively built customer and employee loyalty, enhancing retention
- Maximized operational excellence by mentoring personnel on management principles, industry practices and company procedures
- Managed store organization, maintenance and purchasing functions to ensure smooth daily operations
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences to drive sales
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Reduced shrinkage Number% by closely monitoring inventory and security procedures, minimizing loss
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Completed routine store inventories to maintain accurate stock records
- Examined merchandise to verify correct pricing and attractive displays, supporting sales goals
- Submitted orders for new inventory to maintain product availability
- Helped customers locate appropriate store locations of Type products, answered questions about products and provided solutions for various Type issues
- Created employee schedules to align coverage with forecasted demands, optimizing labor efficiency
- Submitted reports to senior management to aid in business decision-making and planning
- Answered questions about store policies and addressed customer concerns to improve satisfaction
- Operated pallet jacks, forklifts and other equipment regularly to support store logistics
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked, reducing waste
- Increased customer satisfaction by resolving issues promptly
- Demonstrated respect, friendliness and willingness to help wherever needed, fostering a positive environment
- Received and processed stock into inventory management system to maintain accurate records
