Marinel Santiago

Versatile and reliable professional with experience in customer service, manufacturing, and basic administrative tasks. Trained in medical billing and proficient in Microsoft Word and Excel. Quick to learn and adaptable to diverse work environments, with a strong work ethic. Organized, punctual, and committed to contributing with a positive attitude.

Key Holder – Department Receiving at Dollar General (2023-09 – 2025-02)

• Opened and closed the store, ensuring compliance with security procedures.
• Coordinated merchandise receiving and supervised truck unloading operations.
• Maintained an organized and efficient stockroom to support sales floor needs.
• Delivered prompt, professional customer service and resolved issues effectively.
• Trained and mentored new employees on register operations and inventory management.

Medical Assistant / Administrative Support at Carew Medical Group (2021-03 – 2023-01)

• Collected and processed patient information for billing purposes.
• Scanned insurance cards into electronic patient files.
• Escorted patients to examination rooms and ensured their comfort.
• Recorded and maintained accurate medical information.
• Sanitized, restocked, and organized exam rooms.
• Communicated with pharmacies via phone and fax to submit and refill prescriptions.
• Scheduled patient appointments and managed the clinic calendar.
• Maintained adequate stock of medical supplies.
• Performed clerical duties, including word processing, data entry, and filing.

Machine Operator at Sentry Manufacturing (2019-04 – 2021-02)

• Operated production machinery and conducted quality control inspections.
• Adhered to safety protocols and production standards.
• Assisted with packaging processes and provided inventory support.

Package Handler at FedEx (2021-09 – 2021-12)

• Sorted, labeled, and loaded packages for timely shipment.
• Worked efficiently under pressure in a high-volume, fast-paced environment.
• Handled shipping documentation and maintained order accuracy.

Cashier & Sales Floor Associate at Pueblo Inc. (2017-03 – 2020-12)

• Processed customer transactions quickly and accurately.
• Assisted with inventory management and general store operations.
• Organized merchandise and maintained stocked, presentable shelves.

Administrative Assistant & Medical Billing – Instituto de Banca y Comercio (2016-03 – 2017)

High School Diploma – Antilles Educational College