Project Start Lead - Whirlpool - Knoxville, TN
(2019-03)
- Schedule of Values (SOV) Management: Creating, analyzing, and balancing SOVs. This involves breaking down the total contract sum into distinct, measurable work items to ensure cash flow aligns with actual project progress.
- Progress Billing & Pay Applications: Reviewing and approving monthly pay applications (such as the AIA G702/G703 forms in construction) against the agreed-upon SOV percentages.
- Price Verification & Auditing: Auditing subcontractor bids, material invoices, and labor rates against baseline contracts to prevent over-billing or front-loading.
- Change Order Management: Evaluating scope changes, negotiating adjustments to the contract amount, and integrating approved variations cleanly into the SOV.
- Work closely with Sales to ensure the proper hand-off is executed and inputs are received to commence the building breakdown process
- Prioritize work based on project start times and project lead times
- Data gathering: Utilize internal systems (SAP ECC, CRM, MF Database, etc...) and external systems (Dropbox, etc…)to gather the necessary documentation to complete the building breakdown.
- Interpret various data sources, including blueprints, to complete the Multi-Family NewConstruction Worksheet (Excel)
- Compare and validate that the building breakdown matches the Contract.
- Attention to detail and quality is of the essence. Ensuring the correct output of the building breakdown will result in better order quality, higher delivery performance, and better customer satisfaction
- Ability to utilize, coach, and help embed the multi-family process both internally and externally with other process partners
- Identify opportunities with the building breakdown step of the MF process or any inputs and outputs within the MF process that can drive improvement, take out waste, and create efficiency within the organization
Project Specialist - Whirlpool - Knoxville, TN
(2016-03 - 2019-03)
- Lead point of contact for all matters specific to the trade customer
- Build and maintain strong, long-lasting relationships with trade partners (sales, credit, Jbhunt)
- Successful setup delivery of appliances according to customer needs and layout of the project
- Communicate the progress of shipping appliances every week
- Manage any issues with back orders or transitioned appliances
- Identify inconsistencies with the project breakdown provided by the market manager
- Assist with high severity requests or issue escalations as needed
- Navigate and maintain the multi-family database (orders, deliveries, pricing, changes to contract)
Trade Care Support - Whirlpool - Knoxville, TN
(2014-01 - 2016-01)
- Managing communication for Pulte Homes through email and phone calls.
- Assisting builders with placing orders.
- Addressing issues that may hinder home closing or on-time delivery.
- Place new orders.
- Communicate with the delivery company to schedule deliveries.
- Work with the credit department to verify payment.
- Work with other team members to streamline the process to improve the job.
- Focus on continuous improvement.
- Train new team members on the email process
Customer Service / Sales - CENTURYLINK - Johnson City, TN
(2011-11 - 2013-11)
- Take inbound phone calls
- Explained billing and sale of new products (Direct Tv, Verizon Wireless, High speed Internet, Phone lines, and Prism tv).
- Assist customers with setting up/ moving services
- Process payments/ payment arrangements
Department Manager - Kohl's - Kingsport, TN
(2007-04 - 2013-12)
- Oversee all merchandising/presentation standards for the kid's department
- I have been managing other departments (men’s, children's, and women's), selling Kohl's credit card
- Complete POS transactions
- Assist customers with all needs throughout the store
- Process new merchandise from DC trucks
- Maintain markdowns and other price changes
- Key Carrier through 4th quarter 2008 (Oct - Feb)
