Benefits & Leave Administration
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Human Resources Operations professional with 23+ years of experience supporting employee relations, HR operations, leave administration, workplace accommodations, benefits, payroll, HRIS, and compliance across technology, healthcare, education, financial services, and PEO environments. Trusted advisor to employees, managers, HR Business Partners, Payroll, Benefits, Legal, and executive leadership, providing guidance on complex employee matters, policy interpretation, and regulatory compliance. Experienced supporting multi-state and international operations across the U.S., Canada, and Colombia, with expertise in Oracle HCM, ADP Workforce Now, process improvement, HRIS, cross-functional collaboration, vendor management, reporting, and building scalable, employee-centered HR solutions.
Benefits & Leave Administration at KASEYA (2023-11 – Present)
Support HR operations, benefits, leave administration, workplace accommodations, payroll coordination, HRIS activity, invoice processing, and vendor management for a global organization of approximately 4,900 employees. Administer U.S. leave programs for approximately 1,300 employees, serve as the Benefits and Leaves lead for approximately 235 employees in Colombia, and lead Benefits and Leaves administration for approximately 220 employees in Canada. Serve as an initial HR point of contact for employees, managers, HRBPs, Payroll, Legal, Benefits, and external vendors regarding policy interpretation, employee concerns, benefits inquiries, leave matters, workplace accommodations, payroll impacts, and workforce changes.
Interpret and apply company policies, leave practices, benefit plan provisions, and compliance requirements while maintaining confidentiality and providing clear, practical guidance to employees and leaders. Partner with HRBPs, Legal, Payroll, Benefits, managers, and Shared Services to support complex employee matters, workplace accommodations, return-to-work planning, documentation requirements, and escalations. Manage and support more than 1000 leave and accommodation cases, including FMLA, ADA, Short-Term Disability, Long-Term Disability, parental leave, military leave, personal leave, and state leave programs.
Administer the full U.S. leave lifecycle, including intake, eligibility review, case monitoring, documentation follow-up, employee and manager communications, payroll coordination, benefit premium impacts, and return-to-work processing. Serve as back-up support for U.S.
Benefits administration, including eligibility, enrollments, qualifying life events, employee inquiries, payroll deductions, vendor coordination, audits, and issue resolution. Process and reconcile U.S. carrier invoices by reviewing enrollment and eligibility data, researching billing discrepancies, validating adjustments, coordinating corrections with carriers and vendors, and partnering with Accounts Payable to ensure accurate payment processing. Coordinate missed benefit premium calculations and employee repayment plans following unpaid leave while auditing payroll deductions to reduce errors and employee impact.
Human Resources Generalist at GROVE BANK & TRUST (2022-09 – 2023-11)
Supported full-cycle HR operations, payroll, recruitment, onboarding, benefits, employee support, and compliance for a financial services organization. Administered bi-weekly payroll for 115 employees, ensuring accuracy, compliance, and proper integration with.
Benefits Coordinator at SANITAS USA (2021-09 – 2022-09)
Administered benefits programs including health, disability, COBRA, life events, eligibility, and carrier issue resolution across a multi-state healthcare organization. Partnered with employees, carriers, brokers, and internal teams to resolve eligibility, billing, deduction, and claims discrepancies. Led benefits education sessions, open enrollment support, and employee communications to improve understanding and engagement.
Created a benefits newsletter and employee education resources to strengthen the employee experience.
HR Specialist at BSA RESOURCE SOLUTIONS LLC dba NORD ANGLIA EDUCATION (2020-01 – 2021-08)
Supported HR operations, employee lifecycle administration, benefits, compliance, and employee records for an international education organization. Managed enrollments, life events, terminations, carrier reconciliation, eligibility audits, I-9 compliance, and HR documentation. Provided employee support and policy guidance while maintaining HRIS records, personnel files, and benefits data accuracy.
Assisted with onboarding, new hire orientation, employee documentation, and employee communications.
Benefits Service Specialist II at ADP TOTALSOURCE (2018-12 – 2020-01)
Served as the senior escalation point for complex benefits, payroll deduction, COBRA, FSA/HSA, carrier eligibility, and enrollment issues. Consulted HR leaders and Benefits Administrators on plan provisions, compliance, and employee benefit solutions. Performed audits of eligibility, payroll deductions, and carrier files to improve operational accuracy.
Compliance Service Support Specialist – Compliance Center of Excellence at ADP TOTALSOURCE (2018-02 – 2018-11)
Served as SME for ACA, EEO-1, and federal compliance reporting. Developed SOPs and resolved high-risk compliance issues while partnering with HR and leadership.
EEO-1 Team Lead at ADP TOTALSOURCE (2013-10 – 2018-04)
Led enterprise EEO-1 reporting for 2,000+ employers, supervised project staff, and partnered with IT on automated dashboards. Achieved the first on-time EEO-1 filing in ADP TotalSource history under my leadership.
HR & Benefits Specialist II at ADP TOTALSOURCE (2013-10 – 2017-10)
Partnered with HR Business Partners on compensation analysis, market pricing, performance management, employee surveys, and workforce reporting. Built executive reporting, dashboards, and analytics supporting strategic talent decisions.
HR Solutions Representative II at ADP TOTALSOURCE (2011-10 – 2013-10)
Advised HR Business Partners and clients on FMLA, state leave laws, handbooks, FLSA classifications, and policy interpretation. Supported process improvements, reporting, and HR operational projects.
HR Solutions Representative I at ADP Financial Information Services, Inc (2010-03 – 2011-03)
Managed multi-state leave administration and consulted HR Business Partners on leave compliance and documentation. Supported EEO-1 reporting, workforce reporting, and HR process improvement initiatives. Supported process improvements, reporting, and HR operational projects.
Benefits Service Specialist II at ADP TotalSource (2007-12 – 2010-03)
Began assignment through Personally Yours Staffing before transitioning into ADP TotalSource; provided HR operations, benefits, compliance, workforce reporting, compensation support, and client service for 50+ client organizations representing 200,000+ employees across diverse industries. Advised HR leaders, managers, and client contacts on benefits administration, FMLA, COBRA, ACA, EEO-1 reporting, HR policies, compensation analysis, performance management support, and compliance initiatives. Led annual EEO-1 reporting operations for 2,000+ employers, supervising 5 contractors, improving processes, and partnering with IT on automated dashboards and reporting solutions.
Conducted compensation benchmarking, market pricing, salary analysis, job evaluations, and workforce reporting to support data-based decision-making. Developed SOPs, performed data audits, analyzed workforce metrics, and implemented process improvements to enhance operational efficiency and regulatory compliance. Partnered with HR leaders, insurance carriers, and cross-functional teams to resolve complex employee relations, benefits, leave, payroll, and compliance issues while delivering exceptional client service.
Course work in Business Administration – Miami Dade College
High School Diploma – Saint Brendan High School (1994 – 1998)
