Mary Taylor

Dynamic administrative professional with a proven track record at HealthMarkets Insurance, excelling in customer service and office administration. Expert in optimizing workflows and enhancing client relations, I implemented efficient scheduling systems and developed organized filing processes, significantly improving operational efficiency and client satisfaction. Proficient in Microsoft Office Suite and detail-oriented in data management.

I have extensive front desk experience in both fields dealing with clients and/or upselling.

Administrative Assistant - HealthMarkets Insurance-Bob Brooks - Brentwood, TN

(2021-05)

• Coordinated scheduling for multiple executives, ensuring optimal time management and meeting efficiency.
• Streamlined office procedures, enhancing workflow and reducing turnaround times for administrative tasks.
• Managed correspondence and communication with clients, maintaining professionalism and confidentiality.
• Developed filing systems that improved document retrieval speed and organization across departments.
• Assisted in onboarding new employees, providing training on office protocols and software systems.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Senior Hairstylist - SELF - Chandler, AZ

(1985 - 2021-05)

• Designed and executed innovative haircuts and styles tailored to client preferences.
• Mentored junior stylists, enhancing their skill sets and customer service techniques.
• Developed personalized haircare regimens, improving client satisfaction and retention rates.
• Streamlined appointment scheduling processes, optimizing workflow and reducing client wait times.
• Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
• Developed strong relationships with clients through effective communication and understanding of their specific requirements.
• Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
• Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
• Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.

License - Cosmetology - Allure Cosmetology School (1985-01)

License - Health And Life Insurance - WEB CE ONLINE (2013-12)