Mary Trott

Accomplished administrative and customer service professional with over 25 years of experience supporting healthcare, insurance, and office operations. Strong background in medical billing, patient records, and day-to-day administrative support. Known for being reliable, detail-oriented, and able to stay organized in fast-paced environments. Works well with patients, providers, and team members while ensuring tasks are completed accurately and on time.

Special Projects Biller / Patient Records Specialist - Florida Orthopaedic Institute - Temple Terrace, FL

(2014-01 - 2025-11)

Position ended due to department closure

• Processed medical billing and claims according to physician documentation and insurance guidelines.
• Maintained and updated patient records in the EMR system.
• Handled requests for medical records and x-rays for patients, physicians, and attorneys.
• Followed up with transcription vendors to resolve missing documentation.
• Kept spreadsheets updated for tracking and credentialing purposes.
• Assisted with daily tasks to keep the department organized and running smoothly.

Administrative Assistant - Amerilife and Health Services of Tampa, LLC - Brandon, FL

(2011-05 - 2013-03)

• Handled administrative tasks including correspondence, insurance paperwork, and licensing support.
• Scheduled Medicare appointments and ensured proper documentation.
• Maintained client records and assisted with customer service needs.

Office Administrator - Share Traders Unlimited - Valrico, FL

(2007-05 - 2009-06)

• Managed scheduling, invoicing, and payroll for a busy office.
• Prepared reports, financial documents, and travel arrangements.
• Updated compliance materials and handled customer follow-up.

Business Law / Accounting - Bloomfield College

High School Diploma - Mother Seton High School