Program Operations Coordinator - Jewish Family Services - Columbus, OH
(2022-01)
Team Lead / Client Services Specialist
- Develop process improvements that reduce client response time by 20%, enhancing overall service satisfaction.
- Recognized for fast learning and quick problem-solving, successfully resolving complex client issues on the first interaction.
- Awarded for mentoring and training new staff, improving team efficiency and accuracy across the department.
- Commended for leadership in coordinating daily program operations, ensuring seamless service delivery for clients and internal teams.
- Guide clients through complex administrative processes, resolving issues efficiently, and improving client satisfaction.
- Train and mentor new staff on organizational procedures, increasing team efficiency and accuracy.
Front End Operations Manager - Walmart - Columbus, OH
(2022-01 - 2024-01)
- Achieved recognition for excellent customer service, resolving escalations quickly, and maintaining high satisfaction ratings.
- Successfully led a front-end team, increasing operational efficiency and consistently meeting departmental goals.
- Trained and guided new employees, resulting in measurable improvements in team performance and customer feedback scores.
- Implemented workflow optimizations that enhance store operations and productivity.
Customer Service / Floor Supervisor - Walmart - Columbus, OH
(2019-01 - 2022-01)
- Managed daily store operations and supervised a team of employees, ensuring high-quality customer service.
- Coordinated scheduling and delegated tasks, increasing operational efficiency and meeting departmental goals.
- Assisted in resolving customer concerns and escalations, improving overall customer satisfaction ratings.
