Remote Care Coordinator - Gracey Care AZ, P.C.
(2026-01)
- Guide patients and arrange follow-up visits, specialist referrals, and transportation.
- Link patients with community services, such as home health care or financial assistance
- Provide educational resources to patients on their medical condition
- Experience in using HIPAA-compliant AI interfaces, AI assisted Documentation
- Prompt Engineering: Developed and refined structured prompts to extract key clinical data from notes ensuring care plans aligned with CMS guidelines.
- Utilized AI to translate complex clinical care plans into patient-friendly summaries and Auditing AI generated drafts for Quality Assurance
- Coordinate comprehensive care plans for patients, acting as a liaison among patients and healthcare providers
- Accurately document patient information in EMR
- Experience with Principal Illness Navigation (PIN), Chronic Care Management (CCM), Principal Care Management (PCM)
Clinical Care Manager - Physician Care Services
(2022-06 - 2026-01)
Promoted from Clinical Care Coordinator after practice acquisition of Rosa M. Cuello, MDPA
- Direct daily operations for front desk and referral teams, ensuring efficient, accurate, and patient-focused service delivery.
- Train staff on Medicare guidelines, HIPAA compliance, and OSHA standards, reinforcing regulatory adherence and patient safety.
- Manage scheduling, supply procurement, and workflow optimization to maintain smooth clinical operations.
- Oversight of HEDIS compliance by analyzing charts and scheduling preventive care appointments.
- Coordination and processing of all patient referrals for specialty services, maintaining detailed documentation in the EMR system.
- Liaison between patients, families, and physicians, ensuring clear communication and continuity of care.
- Prompt resolution of patient service concerns and team member issues promptly to uphold high satisfaction levels.
Clinical Care Coordinator - Rosa M. Cuello, MDPA
(2016-09 - 2022-05)
- Documented patient encounters on behalf of physicians, updated histories, physical exams, and other pertinent health information.
- Retrieved and reviewed lab and radiology results; assisted providers in notifying patients of results.
- Scheduled appointments and analyzed charts to ensure HEDIS measure compliance.
- Prepared and transmitted compliant patient forms to insurance carriers for timely processing.
- Coordinated specialty referrals and maintained accurate records in the EMR system.
- Supported patients with completing forms and managed front desk operations, including check-in/out, copay collection, and insurance verification.
Health Services Navigator - AHS – Philadelphia Department of Public Health
(2015-08 - 2016-08)
- Analyzed patient chart data to confirm Quality Measures were met and addressed appropriately by physicians.
- Contacted patients to schedule follow-up appointments and lab work needed to meet compliance standards.
- Provided translation services during patient visits to ensure clear communication and equitable care.
