Case Manager – Master's Level - Telecare San Joaquin MCRT - Stockton, California
(2025-11 - 2026-06)
- Respond to crisis calls and assess individuals experiencing mental health, behavioral, or substance use crises
- Complete real-time screenings and risk assessments (including safety concerns like danger to self or others)
- Provide de-escalation and crisis intervention in the field and over the phone
- Determine appropriate level of care (e.g., safety planning, referrals, 5150 evaluation if needed)
- Coordinate with outside agencies such as law enforcement, EMS, hospitals, and county behavioral health
- Link individuals and families to services including outpatient care, shelters, substance use treatment, and community resources
- Provide follow-up support and ensure warm hand-offs to ongoing providers
- Document all encounters accurately in the electronic health record (e.g., SmartCare)
- Maintain communication with team members during active calls and ensure proper hand-off between shifts
- Participate in team meetings, case reviews, and ongoing trainings
Psychiatric Social Worker - DSHS Western State Hospital - Lakewood, Washington
(2021-02 - 2024-05)
- Work within a multidisciplinary team and with discharge social worker partners on behalf of patients
- Deliver daily therapeutic engagement and coordinated community discharge transition care
- Provide targeted clinical mental health assessment and evaluations along with diagnostic impressions in accordance with the DSM-5
- Provide evidence-based psychotherapy and psycho-education treatment with individuals
- Coordinate visitations and works with family members and support systems
- Educate and counsel patients and their families about behavioral health issues, interventions, diagnosis, and prognoses
- Screen, interview and complete initial and ongoing documentation such as discharge paperwork, annual biopsychosocial evaluations and progress notes
- Advocate on behalf of patients and work closely with Department of Corrections, MCO/ASO and DDA
- Present clinical presentations at appropriate hospital case consults and participate in legal hearings
- Act as liaison to attorneys, family members and outside agencies
- Provide expert testimony at civil court hearings
- Primary formulator for treatment plans and behavioral interventions for each patient assigned to caseload
Crisis Services Counselor - Providence St. Peter's Hospital - Olympia, Washington
(2018-10 - 2021-02)
- Completed thorough mental health, substance use, and psycho-social problems assessments and evaluations for patients presenting to the Emergency Department (ED) with mental health needs, provide crisis intervention and stabilization
- Collaborated with psychiatry, medicine, and social work and complete evaluations including suicide risk assessment and facilitate inpatient hospitalization when indicated or referrals to community providers
- Develop safety contract and/or no self-harm agreement and connect patients to mental health resources and other community resources within their area
On-Call Social Worker II - Telecare Corporation - Shelton, Washington
(2018-10 - 2019-10)
- Provide safe, effective and efficient implementation of direct care in accordance with established policies and standards of care
- Utilize de-escalation techniques, crisis management when engaging with clients in the community
- Referral clients when appropriate to Intensive Case Management team for ongoing care
- Provide psychoeducation to clients in the community suffering from depression, anxiety, stress, suicide ideation and posttraumatic stress disorder
- Complete mental health evaluations, suicide risk assessment and facilitate inpatient hospitalization when appropriate and/or referrals to community resources
- Lead both emergent and non-emergent outreach teams through Law-Enforcement referral to determine client's mental health status and crisis management
- Arrange voluntary and involuntary treatment when suitable; provide documents of mental health examination, suicide/homicide risk assessment, and evaluation to counterparts for continuous care
- Collaborate with team members towards improving care and processes for the Mobile Outreach
On-Call Crisis Services Counselor - Providence St. Peter's Hospital - Olympia, Washington
(2018-04 - 2018-10)
- Complete thorough mental health, substance use, and psycho-social problems assessments and evaluations for patients presenting to the Emergency Department (ED) with mental health needs, provide crisis intervention and stabilization
- Collaborate with psychiatry, medicine, and social work and complete evaluations including suicide risk assessment and facilitate inpatient hospitalization when indicated or referrals to community providers
- Develop safety contract and/or no self-harm agreement and connect patients to mental health resources and other community resources within their area
Clinical Social Worker - Telecare Corporation - Federal Way, Washington
(2017-12 - 2018-09)
- Performed psychosocial assessments of clients at admission, upon change of condition created, reviewed and update care plan and progress notes. Document client's behavior and provided interventions when necessary
- Cultivate and nurture, positive and productive relationships with clients, families and health team members to promote effective coordination of resources
- Advocate on behalf of clients to ensure the protection of the client's health, safety and rights
- Provide crisis interventions, resulting in client's resumption of daily routine
- Coordinates with outside community services such as; social services agencies, medical providers, mental health providers, counselors, case managers and other care providers
- Managed and developed a treatment plan to prepare the clients for discharge. Provide complex discharge planning services
- Worked closely with a multidisciplinary team, clients, and family to create a safe discharge plan
Social Worker II - Telecare Corporation - Olympia, Washington
(2017-03 - 2017-12)
- Provides safe, effective and efficient implementation of direct care in accordance with established policies and standards of care
- Utilize de-escalation techniques, crisis management when engaging with clients in the community
- Referral clients when appropriate to Intensive Case Management team for ongoing care
- Provide psycho-education to clients in the community suffering from depression, anxiety, stress, suicide ideation and posttraumatic stress disorder
- Complete mental health evaluations, suicide risk assessment and facilitate inpatient hospitalization when appropriate and/or referrals to community resources
- Lead both emergent and non-emergent outreach teams through Law-Enforcement referral to determine client's mental health status and crisis management
- Arrange voluntary and involuntary treatment when suitable; provide documents of mental health examination, suicide/homicide risk assessment, and evaluation to counterparts for continuous care
- Collaborate with team members towards improving care and processes for the Mobile Outreach team
Adult Mental Health Therapist - Behavioral Health Resources - Olympia, Washington
(2016-08 - 2017-03)
- Provide individual and group therapy to clients (ages 19–elderly) in a community mental health setting
- Assist clients in overcoming depression, posttraumatic stress disorder, anxiety disorders, grief and loss, suicide ideation, self-harming behaviors, substance use disorder, etc.
- Utilize evidence-based treatment modalities to include Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Motivational Interviewing (MI), Risk Reduction Techniques, Solution-focused Therapy (SFBT), Cognitive Processing Therapy (CPT) and psychoeducation to guide clients in the development of skills or strategies in overcoming mental health problems
- Develop crisis plans for high risk suicidal clients. Additionally, for those clients in domestic violence relationships, assist clients in developing safety plans and provide safe shelter resources
- Conduct psychosocial assessments to determine client needs and goals. Assess and evaluate clients' mental health condition, based on review of client information and update client diagnosis
- Collaborated with clients to develop and implement individualized treatment plans using knowledge of treatment modalities to implement therapy and achieve treatment goals
