Loss Prevention & Security Manager at Xanterra Travel Collection (2021-07 – 2026-07)
- Oversee a Security Department with fifty-four staff members across 2.2 million acres, directing daily coverage for guests, employees, and assets.
- Develop and regularly review security programs, policies, procedures, and standards with partner departments to strengthen loss prevention.
- Analyze operations to identify security and loss prevention improvements across departments and activity areas.
- Use Omnigo and Origami to document security activity, incident reporting, and loss trends for stakeholder communication.
- Present at Employee Orientation and Community Matters meetings to explain security services and how to request help.
- Coordinate winter foot-travel routes by creating "Penguin Paths" for Mammoth Hot Springs and Snow Lodge personnel.
- Respond to emergencies, support business continuity, and collaborate with NPS Law Enforcement, Fire, and Emergency Services, including the 150th anniversary celebration of Yellowstone National Park.
Tucson Inspections Manager at Western States Fire Protection (2018-03 – 2020-09)
- Managed the Tucson Inspection Department, coordinating annual, semi-annual, quarterly, and monthly fire inspections across varied facilities.
- Scheduled and performed inspections for fire pumps, alarms, sprinklers, extinguishers, and special hazard systems using Building Reports.
- Applied NFPA 10, 17A, 25, and 72 standards to complete fire equipment inspections and produce reports for AHJs and customers.
- Served power-generating plants, gaming and attractions, colleges, school districts, retailers, lodging, student housing, restaurants, and commercial sites.
- Initiated a new cellular communicator vendor, reducing monthly monitoring expenses by over 50% and increasing monitoring revenue across branches.
- Interviewed, hired, trained, and developed inspection personnel while managing payroll, vehicles, and equipment assignments.
- Coordinated repair service with customers and the service department, then submitted completed inspection reports to AHJs, fire departments, and customers.
Volunteer Fire Captain at Grand Canyon National Park – National Park Service (2017-06 – 2018-03)
- Supervised fire personnel across emergency and non-emergency assignments, maintaining disciplined scene operations and clear command structure.
- Rendered aid to save lives, suppress fires, and limit property damage in high-pressure field conditions.
- Documented incident reporting and supported emergency preparedness efforts through training and operational planning.
Risk Manager at Delaware North (2015-12 – 2018-03)
- Oversaw security, safety, and risk management across a property with 358 guest rooms, five food and beverage outlets, and five retail locations.
- Investigated incidents and distributed reports covering security, safety, internal loss, liability, and workers' compensation claims.
- Managed the departmental budget and selected equipment for fire detection, suppression, burglar alarms, two-way radios, EAS, and CCTV systems.
- Reviewed Food & Beverage deposits with the Controller to identify discrepancies.
- Created safety programs and developed a 12-week course curriculum for the Safety & Risk intern.
- Coordinated claims administration with third-party partners and served as project manager for a sixteen-system fire system upgrade project.
- Liaised with Department of Defense security, NPS Law Enforcement, Fire, and Emergency Services, and participated on the Safety, Visitor Use, and Community Wellness committees.
Paid On-Call Volunteer Fire Captain at Delaware North at Yosemite (2005-10 – 2015-11)
- Supervise emergent and non-emergent fire operations, directing personnel through structure fires, hazmat incidents, and medical evacuations.
- Led departmental training on search and rescue, helicopter landing zones, and medical evacuation procedures.
- Donate used fire bunker gear and equipment to Mariposa County High School's state-certified fire training program.
Assistant Manager of Security & Fire at Delaware North (2003-01 – 2015-11)
- Managed security patrols and supervised 15 Security Officers across a multi-site resort property.
- Oversaw security operations for 2 National historic landmark hotels, over 1200 guest rooms, 12 retail locations, and 14 food and beverage outlets.
- Served as security investigator, handling incident reporting, risk mitigation, and response coordination across guest and employee concerns.
- Developed and updated policies, procedures, and handbooks for Security Officers to support consistent daily operations.
- Managed departmental fleet maintenance, including fire apparatus, to keep emergency response assets operational.
- Liaised with Federal, State, County, and local NPS law enforcement, fire, and emergency services on security and safety matters.
- Lost and Found and Cash Run operations and personnel.
- Member of Yosemite Bear Council
Material Expediter at Foothill Air Conditioning and Heating (2000-09 – 2003-01)
- Coordinated safe transport of shop and vendor materials between the warehouse and active job sites.
- Tracked materials during pickup and delivery to support accurate handoffs and reduce missing items.
- Transported shop-related supplies efficiently across routes, supporting steady project flow and timely field access.
Manager of Protection Services at Terra Museum of American Art (1999-05 – 2000-09)
- Protected the museum facility and private collection valued at over 200 million dollars, balancing access control and patron safety.
- Hired, trained, scheduled, coached, and evaluated 22 Protection Services staff members to maintain dependable coverage.
- Coordinated security for special events and education programs, including advance planning with the US Marshal Service for a Supreme Court Justice visit.
- Developed a recruiting strategy that shifted coverage to part-time staff instead of full-time staff or contract guards, improving deployment and reducing overtime.
- Coordinated permanent collection and traveling exhibit shipments with curatorial staff to support secure transport and timely installation.
- Purchased new radio equipment that reduced noise in museum galleries and strengthened communication across the protection team.
- Represented the museum on the Greater North Michigan Avenue Security Task Force and supported shared security planning.
Security Supervisor at The Field Museum of Natural History (1998-11 – 1999-05)
- Supervise 16 Security Officers during routine operations and special events across the museum.
- Coordinate security coverage for 1,000-person events, including visits involving government officials, sports figures, and celebrities.
- Deploy contract security personnel to support peak coverage and event operations.
- Serve as liaison with the Chicago Police Department to coordinate incident response and public safety support.
- Oversee museum security operations as manager on duty at the third largest natural history museum.
Paid On-Call Volunteer Firefighter at Yosemite Concession Services Corporation (1994-11 – 1998-10)
- Render aid to stabilize victims, limit damage, and support rescue efforts at high-risk incident scenes.
- Drive and operate various fire apparatuses during structure fires, motor vehicle accidents, and natural disasters.
- Document incident activity accurately and reinforce emergency preparedness through disciplined field reporting.
Security Officer – Security Supervisor at Yosemite Concession Services Corporation (1991-05 – 1998-10)
- Trained, deployed, and supervised 16 security officers across daily post coverage and shift operations.
- Developed a food storage warning notice and procedure with NPS, reducing bear incidents. By 2015, bear incidents were reduced by 95%.
- Wrote, reviewed, and distributed security incident reports covering safety risks, losses, accidents, and disciplinary actions.
- Investigated counterfeit currency incidents and mailed suspect bills to the Secret Service for follow-up.
- Executed park-wide cash runs, accessing 19 company safes while traveling nearly 200 miles daily during summer operations.
- Escorted cash management staff during ATM cassette replenishment, handling amounts that routinely reached $100,000.
- Conducted bank audits with management and Internal Audit staff, and retrieved $1.4 million over a race weekend during a special assignment at California Speedway.
