Mason Drajer-Mullins

Healthcare operations leader with a background running clinical operations, leading multidisciplinary teams, and driving performance across home health and rehab services. I've got a track record of optimizing workflows, improving patient access and outcomes, and keeping clinicians engaged while building high-performing teams in complex healthcare settings. Balancing operational efficiency with compassionate, patient-centered care is something I do well — all while hitting regulatory compliance, quality standards, and delivering exceptional service.

I've partnered with cross-functional stakeholders, pushed process improvements, mentored leaders, and built collaborative, accountable cultures that fuel growth and innovation.

Operations Director - Growing Minds Therapy

(2020-01)

Direct multi-site healthcare operations across clinic locations and home health therapy services, ensuring efficient workflows, high-quality care delivery, and alignment with organizational goals.

• Lead daily operations for a clinical team consisting of 3 administrative staff members and 22+ home health therapists, providing leadership, coaching, performance oversight, and operational support.
• Partner with executive leadership and administrative teams to develop and execute operational strategies, improve service delivery, and support organizational growth.
• Manage provider scheduling, caseload coordination, staffing needs, and resource allocation to optimize therapist productivity and patient access.
• Support recruitment, onboarding, training, and retention initiatives for clinical and administrative team members to maintain a high-performing workforce.
• Oversee telehealth operations, workflow implementation, and technology-supported care delivery to improve accessibility and continuity of services.
• Develop and implement process improvement initiatives, including a clinical documentation review system that increased therapist productivity and reduced operational costs within one fiscal year.
• Monitor operational metrics, quality standards, compliance requirements, and performance indicators to drive continuous improvement.
• Collaborate with clinicians, families, and administrative stakeholders to promote patient-centered, culturally responsive care and exceptional client experiences.
• Advocate for families while balancing operational priorities, clinical quality, and organizational efficiency.

Luxury Timepiece Manager - Jared the Galleria of Jewelry (Signet/Sterling Jewelers)

(2016-01 - 2020-12)

Managed luxury retail operations while leading sales performance, client experience initiatives, inventory controls, and team development.

• Supervised and coached a team of six sales associates, establishing performance expectations, KPI goals, and sales objectives.
• Consistently ranked among top-performing sales professionals, achieving over $1 million in annual personal sales.
• Utilized data-driven performance tracking to improve team productivity, sales outcomes, and customer engagement.
• Managed inventory accuracy, quality standards, and operational processes to support business objectives.
• Developed strong client relationships through consultative service, needs assessment, and personalized solutions.

B.S. - Communication Sciences and Disorders - Purdue University

Masters of Business Administration - Healthcare Administration - Northwestern University