Travelling Head Butler at High Profile Family (2023-02 – Present)
Managing 5 proprieties around the world, responsible for maintenance, extensive couture wardrobe management and supervising all household staff.
- Travelling with the family to all properties, often beforehand, to open and ensure all standards and set ups are followed.
- Managing all the packing and unpacking, keeping track of clothing and jewellery movements between all proprieties.
- Meeting and greeting guests, and preparing pre-arrivals.
- Organising social events and day-to-day reservations (including restaurants, spas, parties), making sure the experience is at the highest standards.
- Full flexibility to running errands for all the family needs.
- Stocking all properties.
- Chef duties when Chef is absent for the family dinner or lunch (light cooking skills).
- Responsible for the silverware, furnishings, art.
- Closely following and organising family preferences for all the properties and when staying in hotels, including managing and briefing the executive housekeepers, concierge and desk staff, ensuring all the preferences are followed and maintained.
- Hiring and training new members of staff.
- Serving all meals, drinks and cocktails on request.
- Table settings and decorations.
- Flower arrangement.
- Managing travel arrangements with the PA.
- Working alongside the principals to organise events.
- Updating household files and financials, including house credit cards, and monitoring spending across different properties.
- Overseeing the household electrical equipment, monitoring for faults or breakdown and management of issues if they arise (including getting in touch with experts and arranging visits at the properties).
- Managing external contractors across the properties.
Head Butler at VIP Family Household (2021-09 – 2023-01)
- Regular and extensive travelling with the family.
- Organising orders and deliveries across different properties.
- Running errands for the family.
- Serving family lunches and dinners, including silver serving.
- Ensuring the continued high standard as per family requirements with the full household staff.
- Event planning and guest list management.
- Greeting guests upon arrival.
- Packing, unpacking, management and maintenance of luggage inventories when travelling.
- Opening and preparing all properties prior the family's arrival.
- Management of household laundry, ensuring a high standard of laundering clothes of the principals including fine fabrics.
- Keeping an up-to-date inventory of all clothing and accessories.
- Daily maintenance and storage of each season's wardrobe.
- Clothing repairs.
- Managing all dry-cleaning items.
Butler/Valet at Household for a VIP Family (2020-08 – 2021-07)
- Travelling and accompanying the family to each desired destination.
- Packing, unpacking, management and maintenance of luggage inventories when travelling.
- Preparing and serving an array of drinks for daily meetings.
- Party planning.
- Light arrangement around the house.
- Ensuring all clothing and accessories are prepared for daily wear.
- Weekly inventory of wardrobes across the properties.
- Managing fine garments.
- General wardrobe maintenance.
- Management of clothes repairs as required.
- Full charge of all household laundry.
- Management of the dry-cleaning machine.
- Responsible for laundering all clothes of the principals.
- Management of all household uniforms.
Butler/Valet at Household for a VIP Family (2018-02 – 2020-08)
- Lunch and dinner service when head butler was absent.
- Assisting the principal with appropriate outfit choices and with dressing.
- Preparing flower arrangements.
- Assisting with event organisation.
- Maintaining inventory of the personal and household items.
- Managing lunch and dinner parties during tennis tournament season.
- Maintaining family diaries and schedules.
- Global travel with the family.
- Packing, unpacking and maintaining inventory of luggage when travelling.
- Managing all household wardrobes from purchasing to storage, organising clothes by brand, colour and style.
- Responsible for the laundry and any minor repairs to clothing.
- Managing all the laundry in various locations around the world.
- Laundering and ironing all fine washable items in the household.
- Working with the latest model of equipment and eco-friendly products.
Valet/Laundry Manager at Corinthia Hotel (2017-08 – 2018-01)
- Managing the daily operation of the department.
- Establishing standards and procedure to ascertain quality of work performed.
- Managing the rotas and annual leave schedules.
- Handling staff recruitment, assignments and performance.
- Managing all uniforms and linen for the hotel (inventory, costs and quality).
Valet at Hotel Cafe Royal (2016-10 – 2017-07)
- Managing Housekeeping department on weekends, and assisting Head Housekeeper at other times.
- Attending personally to all VIP guests, assisting with packing and unpacking.
- Overseeing staff recruitment, performance, off-boarding and payroll.
- Leading Valet functions, overseeing dress and schedules.
- Maintaining department inventory.
- Establishing room attendance rota.
Butler/Valet at Private Family (Summer Season) (2016-05 – 2016-10)
- Served as butler, valet, chef and child carer.
- Managing the principal's diary.
- Organising social and family events.
- Hosting and assisting guests.
- Attending to all guests and visitors to the household.
- Shopping Assistant.
- Management of the wardrobes and inventory of all clothing.
- Management of the principal's laundry.
- Personal shopping on behalf of the principals.
Floor Supervisor at Claridge's Hotel (2015-10 – 2016-04)
- Ensuring smooth operation of all activities on assigned floor.
- Attending to any special guest needs, directing them to the appropriate team members.
- Supervising porter and room attendant, and conducting performance reviews.
- Scheduling and ensuring performance of daily room maintenance and cleaning - guest rooms and public areas.
- Identifying maintenance issues requiring attention, and confirming their prompt address by the appropriate department.
Under Butler at Grand Hotel Quisisana (2015-05 – 2015-10)
- Managing hotel's guest rooms, including cleaning, servicing and maintenance.
- Overseeing inventory of linen, maintenance of stocks.
- Managing laundering, storage and distribution to rooms.
Butler at Westin Palace (2014-10 – 2015-04)
- Managing the day to day running of the suite.
- Packing and unpacking guests' luggage.
- Meal service.
- Organising guest laundry.
Instructor of Butler Services at Grand Madison Hotel (2014-08 – 2014-09)
Planned and delivered course on Butler duties and skills to an international class of hotel staff.
Private Butler/House Manager at Private Household (2014-03 – 2014-07)
- Responsible for all aspects of household, including budgeting, menus and purchasing.
- Overseeing other household staff.
- Providing housekeeping duties and Butler and Silver Service.
- Caring for children of the family.
Assistant Manager of Housekeeping at Crowne Plaza (2012-10 – 2014-03)
- Attending to all details for the stays of principal and VIP guests, including providing childcare.
- Managing owner's household.
- Recruiting staff, overseeing their activities.
- Supervising buffet dining.
- Ensuring effective cleaning and maintenance services for guest rooms.
- Identifying and reporting for attention any maintenance issues.
