Mathavan Maddy

Detail-oriented and AWS Certified Software Engineering Professional with hands-on experience designing serverless AI orchestration pipelines and multi-tier cloud architectures. Proven capability in optimizing distributed systems, automating infrastructure as code (IaC), and aligning software delivery with enterprise support structures. Adept at cross-functional incident management, API lifecycle handling, and leveraging native AWS services to deliver secure, scalable, and high-performance solutions.

Direct Marketing Associate - Renewal by Andersen

(2025-12)

• Deliver customer-facing communications and technical problem-solving support to navigate user demands in an agile environment.
• Exceed baseline operational performance metrics while training and onboarding incoming business development representatives.

Software Engineer Intern - IFS R&D International

(2022-07 - 2023-07)

• Provided L1/L2 technical engineering support for cloud-based applications and enterprise ERP platforms running natively in AWS environments.
• Investigated, triaged, and resolved production software incidents within tight SLAs utilizing automated ServiceNow workflows.
• Partnered with core product squads to monitor target deployments, manage configurations, and resolve performance bugs.

Bachelor of Engineering (Honours) - Software Engineering - University of Westminster, UK (2021 - 2024)