Client Systems Administrator - United States Air Force - Guam
(2024-01)
- Incident Intake & Tracking: Operate primarily within an EITaaS environment utilizing ServiceNow frameworks to rapidly intake, log, categorize, and resolve Tier 1 and Tier 2 system disruption incidents across classified and unclassified networks.
- Technical Baseline & System Integrity: Execute day-to-day operations and workstation baseline management for high-tempo wing personnel, ensuring uninterrupted access to mission-essential classified and unclassified systems.
- Security Compliance & End-Client Hardening: Manage and deploy critical automated system patches and security baseline upgrades to end-user devices to reduce technical risk, maintain hardening standards, and defend against cybersecurity threats per operational regulations. Proficient in implementing STIGs and remediating fixes.
- Infrastructure Resilience & Asset Accountability: Support system failover and disaster recovery concepts while tracking, lifecycle documentation, and detailed auditing for hundreds of high-value IT and communications assets. Held the Cybersecurity Liaison Role.
- Telecommunications & Mobile Device Management: Provision, configure, and troubleshoot enterprise Mobile Devices (iOS/iPhones) leveraging Purebred software for secure PKI credentialing; coordinate VoIP service requests, line maintenance, and telephone keeping across the network.
- Imaging Process & Operational Continuity: Implemented a standardized workstation imaging process to streamline deployment timelines and established shift-turnover protocols to ensure seamless operational continuity for incoming staff.
Systems Help Desk Technician III - Government Contractor - GU
(2025-01 - 2026-12)
- SOP Development & Access Management: Developed and documented Standard Operating Procedures (SOPs) for user access management processes to streamline onboarding and maintain strict security compliance.
- Customer Service System & Intake Tracking: Implemented a scan-in tracking system within the customer service environment to monitor, audit, and log incoming clientele efficiently.
- End Device & Mobile Management: Perform comprehensive End Device Management, including mobile device provisioning, configuration, and security troubleshooting for enterprise iOS/iPhones using Purebred software.
- Network Infrastructure & Cabling: Execute network cabling and splicing, physical layer networking, and patch panel maintenance to ensure physical layer network connectivity and equipment uptime.
- Telecommunications & VoIP Support: Manage telecommunications support and VoIP service requests, maintaining accurate custody/property records and telecommunications documentation for enterprise clients.
Dietetic Data Technician - Guam Memorial Hospital (GMH) - Tamuning, GU
(2023-01 - 2024-12)
- Data Governance & Privacy Compliance: Handled complex medical software entry and records management in a time-critical clinical layout, ensuring information was in strict alignment with federal HIPAA regulations, audit procedures, and data governance standards.
- Legacy IBM Software Configuration: Reconfigured legacy IBM clinical system to eliminate outdated data options and optimize operational efficiency.
Technical Support Specialist - ET's Freelance IT - San Francisco, CA
(2021-01 - 2023-12)
- Hardware Assembly & Software Troubleshooting: Assembled custom PC hardware systems, installed operating systems, and performed diagnostic software troubleshooting to resolve system performance issues for personal and small-business clients.
Customer Experience Lead - Retail & Service Sector Guam - Guam
(2019-01 - 2023-12)
- Incident Escalation & Operations: Specialized in rapid conflict resolution and cross-functional client management, enforcing standard operational checklists and maintaining a customer-centric demeanor under high-pressure conditions.
Research Intern - Guam Department of Education (GDOE) - Hagåtña, GU
(2022-01 - 2023-12)
- Data Synthesis & Executive Reporting: Year-long analytical evaluation of large program datasets to discover performance anomalies, presenting actionable insights and summary reports to leadership to maximize organizational efficiency.
