Mathew Varghese

Strategic IT Operations & Technology Leader with dual expertise in Enterprise System Implementation and ITSM Frameworks. Proven track record in managing the full ERP technology lifecycle from strategic procurement, materials for plant maintenance and supply management to leading global technical support and development teams across multiple platforms, including SAP and AS400 environments. Adept at driving digital transformation by aligning cloud computing and transformative technology solutions with robust performance metrics (KPIs) and strict SLA adherence.

An expert in triaging complex enterprise requests and leading cross-functional, high-performing teams to enhance global customer service efficiency and fuel sustainable business growth.

Global Application SAP Support & Development Platform Lead - GIVAUDAN - CINCINNATI, OH

(2006-01 - 2026-03)

• Global IT Operations & Support Lead: Orchestrated global production support for large-scale SAP ERP deployments across the Americas and Europe.
• Strategic Impact: Directed 15+ high-performing technical specialists to provide 24/7 assistance for critical procurement and inventory systems for 6k business users, serving as the ultimate escalation point for complex technical hurdles.
• Strategic System Migration & Digital Transformation: Facilitated the seamless technical transition from legacy AS400 systems to SAP, maintaining 100% user satisfaction and zero-incident downtime. Executed a high-stakes, seven month residency in Switzerland to manage global support for a single-instance system across 48 countries.
• ITSM Framework & ServiceNow Implementation: Spearheaded the end-to-end implementation and testing of ServiceNow, optimizing triaging protocols for Incident, Problem, and Change Management. Improved incident resolution time, unified global daily operations by collaborating with Product Managers to ensure high-quality service delivery and stakeholder alignment.
• Operational Excellence & Continuous Improvement: Established a dedicated Continuous Improvement team focused on automation and performance analytics.

Utilized

Lean methodologies to drive significant risk mitigation and operational cost reductions while maintaining 100% adherence to Givaudan SLAs.

• Data-Driven Governance & Root Cause Analysis(RCA): Managed rigorous KPI reviews and detailed RCA for complex production issues. Leveraged release management best practices to ensure system stability and transparency across global business units.

Application Developer and Support Lead - JOHN MORRELL (SMITHFIELD FOODS) - CINCINNATI, OH

(1998-06 - 2006-06)

• Enterprise Application Development (AS400-RPGLE): Directed the end-to-end development and lifecycle supervision of mission-critical Manufacturing, Distribution, and Transportation modules. Engineered system enhancements to ensure seamless high-volume transaction processing and operational stability.
• EDI Implementation & Logistics Integration: Spearheaded the strategic implementation and support of EDI (Electronic Data Interchange) protocols for local transportation networks.
• Strategic Global Partnership Management: Coordinated high-stakes deliverables and cross-border implementations in collaboration with Cognizant (India). Managed offshore technical workflows to ensure project timelines were met with zero disruption to global supply chain operations.

Masters of Business Administration (MBA) - Business Administration - Indiana Wesleyan University

Masters Degree - Commerce (MC) - University of Mumbai

CSA Associate Degree - Computer Management - Computer Systems and Aids Mumbai