Matt Morabito

Detail-driven client services professional with a track record of owning end-to-end account operations, managing high volumes of client and stakeholder communication, and maintaining accurate, audit-ready documentation in regulated and compliance-sensitive environments. Experienced in account administration, contract underwriting, and risk management from a branch operations background, paired with CRM proficiency (Salesforce, HubSpot) and a structured, data-informed approach to workflow management. Proven ability to operate independently, reduce friction for leadership, and deliver consistent, professional client experiences at every touchpoint.

Behaviorist at All Pointe Care (Contract) & Goodwill of Southern New England (2024-10 – Present)

• Manage ongoing communication with multiple stakeholders (families, case managers, agency staff), ensuring timely, accurate follow-up and zero missed handoffs on time-sensitive items
• Build and present structured, documentation-heavy improvement plans, translating data into clear, compliant, audit-ready records
• Coach and train front-line staff on individualized support plans, delivering consistent, detail-accurate performance feedback

Branch Manager at Enterprise Mobility (2022-10 – 2024-10)

• Owned branch P&L and full account lifecycle management, including B2B account administration, contract underwriting, damage claims, and risk management — operating within strict corporate compliance standards
• Completed formal management training program; led the NY/CT region in referral performance and ranked in the top 20% of employees company-wide
• Managed client and vendor communication end-to-end, ensuring consistency, accuracy, and professionalism across every touchpoint

Operations Lead at REI (2017-09 – 2020-09)

• Leading Salesperson in 2018 and 2020; grew new member base 63% against annual projections through proactive, high-touch client engagement
• Trained new employees on customer relations, sales process, and account handling standards
• Coordinated logistics and scheduling for community outreach and outdoor programming, managing multiple moving pieces without conflicts

Supervisor at Denali / Trailblazer (2016-10 – 2017-05)

• Reduced store shrinkage by 30% through data-informed loss prevention analysis and process improvements — precision-focused operational work with measurable accuracy gains
• Built and optimized staff scheduling by analyzing sales projections and aligning labor costs, ensuring smooth day-to-day operations

Salesperson at County Line Nissan (2016-04 – 2017-09)

• Earned Salesperson of the Year recognition, consistently exceeding sales volume targets
• Monitored customer feedback data to identify and act on service improvement opportunities

Assistant Manager, Palm & Able at The Kennedy Center Inc. (2020-06 – 2021-06)

• Managed retail operations, employee training, and Shopify e-commerce administration for a mission-driven retail program
• Oversaw warehouse management, pricing accuracy, and merchandising documentation

M.S. in Industrial/Organizational Psychology – Capella University

B.A. in Sociology – Southern Connecticut State University

A.A. in Social and Behavioral Studies – Housatonic Community College