District Manager at Meineke Car Care-Michigan (2025-10 – 2026-02)
Opened 11 new locations across multiple states, oversaw daily operations for multiple automotive service locations, collaborated with service teams to address customer needs and ensure high-quality automotive service.
- Opened 11 new locations across multiple states, demonstrating strong organizational and leadership skills
- Oversaw daily operations for multiple automotive service locations, ensuring efficient workflow and scheduling
- Collaborated with service teams to address customer needs and ensure high-quality automotive service
- Applied extensive automotive industry knowledge to support staff and deliver excellent customer service
Store Manager at Monro Auto Service and Tire Centers (2022-03 – 2025-10)
Consulted with customers to understand service needs, managed workflow and scheduling, maintained organized shop environment, oversaw paperwork and sales records, delivered excellent customer service.
- Consulted with customers to understand service needs and provided accurate automotive estimates
- Managed workflow and scheduling to ensure timely completion of automotive repairs
- Maintained organized shop environment and ensured inventory accuracy for parts and tires
- Oversaw paperwork, deposits, and sales records to support efficient store operations
- Delivered excellent customer service by addressing questions and advising on service outcomes
Store Manager at T-Mobile (2021-08 – 2022-03)
Reviewed customer accounts and resolved account issues, trained staff and new hires including managers, set and communicated daily sales goals, maintained strong interpersonal and communication skills.
- Reviewed customer accounts and resolved account issues, ensuring high levels of customer satisfaction
- Trained staff and new hires, including managers, to deliver excellent customer service
- Set and communicated daily sales goals, motivating staff to exceed targets
- Maintained strong interpersonal and communication skills with both customers and team members
District Manager at Verizon Wireless (2019-02 – 2021-08)
Managed over 30 company accounts, traveled to stores and community events, trained staff and new hires, served as key resource for sales and technical questions, oversaw 10 locations for KPIs and profitability.
- Managed over 30 company accounts, providing excellent customer service and support
- Traveled to stores and community events to promote brand and communicate with customers
- Trained staff and new hires, including managers, on customer service and technical topics
- Served as a key resource for sales and technical questions, ensuring clear communication between teams
- Oversaw 10 locations insured KPIs and goals where hit and made sure the stores made profit
Merchandising District Manager, Michigan Accounts at Samsung (2016-02 – 2019-02)
Worked directly with stores to ensure brand standards and customer service excellence, visited stores to review and update inventory and pricing, partnered with corporate teams to improve sales strategies.
- Worked directly with stores to ensure brand standards and customer service excellence
- Visited stores to review and update inventory, pricing, and collaborate with staff on product knowledge
- Partnered with corporate teams to improve sales strategies and customer experience
Sales Manager/District manager at Verizon Wireless (2014-08 – 2016-02)
Managed over 30 company accounts, promoted brand at stores and community events, trained staff and new hires, served as resource for sales and technical questions.
- Managed over 30 company accounts, delivering excellent customer service and support
- Promoted brand at stores and community events, engaging with customers and staff
- Trained staff and new hires, including managers, on customer service and technical topics
- Served as a resource for sales and technical questions, ensuring clear communication
Store Manager at AT&T (2011-06 – 2014-08)
Oversaw 15 employees, trained staff and new hires, served as key contact for sales and technical questions.
- Oversaw 15 employees, working directly with staff to meet and exceed sales goals
- Trained staff and new hires, including managers, to deliver excellent customer service
- Served as a key contact for sales and technical questions, supporting team and customer needs
Sales Representative/Store Assistant Manager at Verizon Wireless (2009-06 – 2013-06)
Managed over 30 company accounts, promoted brand at stores and community events, trained staff and new hires, served as resource for sales and technical questions.
- Managed over 30 company accounts, providing outstanding customer service and support
- Promoted brand at stores and community events, engaging with customers and staff
- Trained staff and new hires, including managers, on customer service and technical topics
- Served as a resource for sales and technical questions, ensuring clear comm
