Operations Technical Director / Product Owner at DART Chart Systems (2020-01 – Present)
Lead requirements, backlog prioritization, testing, implementation, and production support for managed-care workflows, reporting, and EHR integrations, working across business, client, and development stakeholders.
- Led business-logic design and validation for a mission-critical census API replacing a deprecated SOAP/HL7 integration; defined census-event permutations and edge cases, led sandbox and live-client validation, and deployed successfully across nearly 100 facilities with no production issues.
- Identified a reimbursement opportunity through client collaboration and built a SQL-based process to alert users when diagnosis data indicated higher-rate eligibility, directly identifying $160K+ in annual client revenue impact and systematically surfacing approximately $350K in total annual opportunities.
- Retained a 32-facility client following a change in ownership by quantifying historical financial impact and presenting the business case to new leadership; then led transition activities including contract review, facility configuration, and staff training.
- Designed client-driven solutions including contract-specific therapy compliance reporting, NOMNC workflow redesign, and census-reconciliation exception monitoring, translating business needs into requirements, application logic, and UI design.
- Reverse-engineered an existing SSRS reporting workflow using SQL Server Profiler, developed a new SQL/SSRS report, and built a PowerShell process to fully automate weekly resident identification and billing-card generation, eliminating the previously manual process.
- Identified escalating costs with an existing eFax service, evaluated alternatives based on pricing and API documentation, selected a replacement platform, and partnered with development to implement the new integration.
Operations Technical Lead at DART Chart Systems (2018-01 – 2020-12)
- Managed software and IT initiatives through problem analysis, current-state assessment, solution design, business requirements, testing, implementation, outcome monitoring, and iterative improvement based on client feedback.
- Translated skilled-nursing operational workflows into actionable technical requirements and coordinated solutions with developers while supporting production troubleshooting and client implementation.
Client Implementation Leader at DART Chart Systems (2015-01 – 2018-12)
- Led software implementations and change-management initiatives for skilled nursing organizations averaging 30–45 facilities, including requirements gathering, environment configuration, implementation coordination, and user adoption.
- Demonstrated product capabilities and represented Operations in executive-level sales and implementation meetings.
Account Manager / Trainer at DART Chart Systems (2011-01 – 2015-12)
- Designed and delivered software training for approximately 120 staff per facility through classroom and on-the-floor instruction; managed client relationships, troubleshooting, workflow changes, and ongoing adoption.
- Managed national client engagements and travel independently, traveling approximately 50% of working days.
