Matthew Anderson

Business owner and operations leader with 10+ years of experience across restaurant management, sports performance, customer service, sales, staffing, scheduling, and facility operations.

Former Buffalo Wild

Wings manager with additional restaurant management experience at Which Wich, combined with five years leading D1/OrthoCarolina sports performance programs and current ownership of Tier 1 Athletics. Experienced in leading teams, resolving customer concerns, managing day-to-day operations, building revenue, and maintaining high service standards in fast-paced environments.

Owner & Operator / Director of Sports Performance - Tier 1 Athletics - Indian Trail, NC

(2021-01)

• Founded and lead a multi-service sports performance business, overseeing daily operations, customer experience, scheduling, memberships, billing, facility rentals, staffing, vendor relationships, and program delivery.
• Drive revenue through personal training, small-group programs, team training, youth programs, after-school partnerships, and baseball/softball facility services.
• Build and maintain relationships with families, schools, coaches, athletic organizations, and community partners to generate new and recurring business.
• Handle customer communication, service recovery, operational problem solving, pricing, purchasing, and day-to-day business decisions.
• Lead training programs and coordinate staff and schedules while maintaining a safe, organized, service-focused facility.

Manager - Buffalo Wild Wings - Gastonia, NC

(2017-01 - 2019-12)

• Managed restaurant operations in a fast-paced, high-volume environment with responsibility for team coordination, guest service, and execution of daily operating standards.
• Helped lead and support front- and back-of-house employees during busy shifts, maintaining service quality and addressing operational issues as they arose.
• Handled guest concerns and worked with the team to create a positive dining experience.
• Demonstrated strong leadership performance and was considered for advancement before choosing to return focus to the sports performance industry.

Head Strength & Speed Coach - D1 / OrthoCarolina Sports Training & Therapy

(2015-01 - 2020-12)

• Led individual and group performance training for youth, adult, collegiate, and professional athletes.
• Managed class schedules around coaching availability and supported program promotion, membership sales, client retention, and day-to-day facility needs.
• Built strong relationships with clients and families while maintaining an organized, safe, high-energy service environment.
• Designed and delivered individualized strength, speed, agility, and conditioning programs based on client goals and ability.

Store Manager - Which Wich

(2013-01 - 2015-12)

• Managed staffing, scheduling, inventory, ordering, cash handling, labor costs, and day-to-day restaurant operations.
• Reduced labor and food/inventory costs while increasing sales and helping improve customer-service performance to a top company ranking.
• Led employees in a customer-facing environment while maintaining operational standards and efficient service.

Master of Science - Nutrition & Human Performance - Logan University Chesterfield, MO

Bachelor of Science - Exercise Science / Health Fitness Specialist - East Carolina University Greenville, NC