Matthew David

Senior operations and multi-unit management leader with 26 years of progressive experience driving business performance, building high-performing teams, and leading customer-focused operations. Proven success overseeing multi-million-dollar locations, improving revenue, strengthening stakeholder partnerships, and developing talent from frontline roles into leadership. Recognized for operational discipline, people leadership, and building service-driven cultures that improve performance, accountability, and customer experience.

General Manager at Barnes & Noble College (2021 – Present)

Lead multi-million-dollar retail and service operations across campus environments, with accountability for overall business performance, staffing, customer experience, and day-to-day execution.

• Build, coach, and develop high-performing teams focused on operational excellence, service delivery, accountability, and measurable business results.
• Oversee budgeting, financial performance, and profit-and-loss management while identifying opportunities to improve revenue, efficiency, and overall operational effectiveness.
• Direct hiring, onboarding, training, employee development, and human-resource-related functions to support retention, engagement, and team performance.
• Strengthen campus and vendor partnerships to improve collaboration, support long-term growth, and enhance the customer experience.
• Lead outreach and engagement initiatives that increased visibility, strengthened stakeholder relationships, and supported operational growth.
• Mentor emerging leaders into management development opportunities, helping build internal talent pipelines and future leadership strength.

General Manager at SUNY Farmingdale State College (2021 – Present)

General Manager at St. Joseph's College (2009 – 2021)

General Manager at Touro Law Center (2006 – 2009)

Store Supervisor at Barnes & Noble College (2005 – 2006)

Managed daily store operations and served as Manager-on-Duty, ensuring smooth execution, staff oversight, and customer service continuity in the absence of senior leadership.

• Supported employee training across job functions, improving team capability, operational readiness, and service consistency.
• Developed leadership experience through hands-on management of staff, workflow, customer issues, and operational performance.
• Supported loss prevention efforts while maintaining an active leadership presence on the sales floor and reinforcing accountability standards.

Store Supervisor at Touro Law Center (2005 – 2006)

Store Supervisor at Suffolk County Community College (2002 – 2005)

Business Management – SUNY Farmingdale State College