Crisis Text Line – New York, NY
Text-based web platform connecting users in mental health crisis with a multinational network of volunteer counselors, serving 1.8 million texters per year in the US alone
Senior Engineering Manager, Infrastructure & DevSecOpsJul 2021 – Present
- Served as team lead, Manager On Call, and Hiring Manager for SRE team; grew SRE team from 2 to 6 people, while also managing direct reports across Data and Security teams.
- Modernized and modularized scalable, global infrastructure and CI/CD processes using Infrastructure-as-Code and managed cloud services, including:
- AWS Elastic Container Service, GitHub Actions, and Terraform scaffolding with pull-request automation
- GDPR-compliant data pipeline infrastructure using Databricks and Sisense
- Logs, metrics, and alerting through Datadog
- Replacement of over 70% of individual credential logins with Single-Sign-On throughout third party services
- Implementation of AWS Security services including SecurityHub, GuardDuty, Inspector, and CloudTrail
- Attained customer security and auditing standards through:
- Establishment of SecOps culture of security awareness and responsibility throughout the engineering organization
- Consistent internal access audit processes
- Creation of an active risk register
- Determined a previously undemonstrated platform service cost baseline.
- Reduced yearly global cloud compute resource spend by 27% and database spend by 41%.
- Established roadmap, dependencies, and work prioritization during redesign of platform architecture, while maintaining legacy systems.
- Managed vendor selection processes, expenses, and relationships with vendor contacts, including AWS.
- Nurtured a psychologically safe space for team members to work together and
advance ideas:
- 33% increase in feelings of safety to take risks
- 33% increase in feelings of being able to make mistakes without blame
- 100% of team reporting their manager values their perspective and cares about them as people
- Mentored and coached team members to advance their skills and career paths.
Senior DevOps EngineerMar 2020 – July 2021- Liaised across all Engineering and Data teams to ensure appropriate and secure access, continuous and integrated deployment of code, and adequate infrastructure for planned projects.
- Spearheaded initiative to bring containerized deployment model to new services using GitHub Actions and AWS ECS, Fargate, and CodeDeploy.
CoEnterprise, LLC – New York, NY
Supply chain analytics as a service with custom B2B document visibility software
DevOps EngineerFeb 2016 - Mar 2020
- Brought hybrid cloud software solution (Syncrofy) from single-server architecture to multi-node HA architecture with CI/CD and staging environment.
- Containerized all Syncrofy services, orchestrated through Docker Swarm.
- Created automated deployments and Ansible roles for spectrum of in-house and third party software services.
- Designed and implemented easily deployable QA environments for all QA engineers.
- Developed custom solutions for alerting, monitoring, logging, sftp service, VM provisioning, and maintenance needs.
- Managed 2 direct reports in DevOps and IT Support.
Software DeveloperJun 2014 - Feb 2016- Wrote custom web scraping software suite to gather and parse e-retailer product data to audit against client catalogs.
- Designed and implemented automated scaling controller for global proxy servers based on queue size and geolocation.
- Contributed to additional Java and ECMAscript services.
