Matthew Delatorre

Experienced hospitality and customer service professional with server experience in high-volume guest environments and additional hotel and property operations background. Proven ability to deliver attentive service, manage multiple guest needs at once, communicate effectively with kitchen and support teams, and maintain a clean, organized dining environment. Holds an active California Food Handler Card and is proficient with POS and reservation systems including Toast, OpenTable, and similar restaurant platforms.

Server / Cash Office - Splitsville Downtown Disney - Anaheim, CA

(2022-01 - 2024-12)

• Delivered attentive guest service in a high-traffic hospitality setting, taking orders accurately and ensuring timely food and beverage delivery.
• Managed multiple guest requests at once while maintaining a friendly, composed, and professional attitude in a fast-paced environment.
• Supported cash handling and transaction accuracy while maintaining strong service standards and teamwork across operations.
• Worked closely with team members to resolve guest concerns quickly and create a positive dining experience.
• Helped maintain clean, organized service areas in line with hospitality and sanitation expectations.

Night Auditor - Disney Grand Californian Hotel - Anaheim, CA

• Supported guest-facing hotel operations in a professional hospitality environment, assisting with service needs and maintaining a high standard of guest care.
• Handled front-facing communication with accuracy, discretion, and attention to detail in a service-driven setting.
• Worked effectively under pressure while balancing multiple responsibilities during busy operational periods.

Property Manager / Leasing Experience - J Realty - California

• Built strong customer relationships through daily resident and visitor interaction, issue resolution, and professional communication.
• Managed multiple priorities throughout the day, demonstrating organization, responsiveness, and calm problem-solving under pressure.
• Maintained confidentiality and handled sensitive information with discretion and professionalism.