Senior Data Center Technician at TPICAP (2022-01 – 2025-05)
- Managed consolidation and buildout of 4 enterprise data centers, reducing operational costs by 20%.
- Supervised vendors and contractors to maintain project alignment with enterprise standards.
- Led infrastructure upgrades including structured cabling, rack design, and power systems.
- Maintained CRAC units, UPS systems, PDUs, and communication room integrity.
- Designed deployment plans based on stakeholder requirements and industry standards.
- Oversaw IT asset lifecycle including procurement, inventory, and decommissioning.
- Drove major data center consolidation efforts, improving space and energy efficiency.
Lead Data Center Technician / Operator at Randstad @ JPMorgan Chase (2013-01 – 2022-01)
- Installed and decommissioned hardware including servers, storage, and network devices.
- Directed rack & stack, structured cabling, and patch management across enterprise locations.
- Managed 1,000+ assets with DCIM tools ensuring accuracy in real-time tracking.
- Handled 150+ tickets per month, exceeding SLA targets consistently.
- Mentored site technicians and enforced quality assurance and turnover protocols.
- Acted as Senior Data Center Engineer providing technical leadership across daily operations and infrastructure initiatives.
- Led and mentored 1 direct report ensuring alignment with operational standards and task execution.
- Reported directly to Global Data Center Manager providing status updates and escalation support.
- Coordinated cross-team efforts to maintain high availability and SLA compliance.
- Served as escalation point for critical incidents and root cause analysis.
- Served as Shift Lead for over 10 years overseeing 4–6 technicians per shift in a 24/7 environment.
- Directed daily operations including ticket management workload distribution and escalation handling.
- Ensured adherence to SLA targets operational procedures and quality standards.
- Led rack and stack cabling and infrastructure deployments.
- Trained and mentored junior staff improving team efficiency and response times.
- Acted as primary point of contact for incident response and operational decisions.
Private at United States Army (1990-07 – 1991-03)
- Developed discipline, precision, and teamwork in structured military operations.
