Matthew Holben

Senior public-sector executive and law enforcement professional with more than 20 years of leadership experience across federal government operations, organizational transformation, operational analytics, process improvement, compliance oversight, workforce management, and enterprise performance management. Proven success leading complex multi-year operational initiatives, implementing data-driven decision-making frameworks, improving organizational efficiency, and managing large cross-functional teams within highly regulated environments. Experienced in operational reporting, workflow optimization, stakeholder engagement, business process standardization, data governance, compliance auditing, policy implementation, and strategic planning.

Recognized for building collaborative relationships across agencies and leadership teams while driving measurable operational improvements through accountability, process modernization, and performance management.

Police Officer (Patrol) at Baltimore County Police Department (2025-03 – Present)

• Conduct investigations, prepare incident documentation, maintain detailed records, and ensure compliance with departmental and legal reporting standards.
• Analyze case-related information, evidence, and operational data to support investigative and judicial processes.
• Collaborate with prosecutors, courts, emergency services, and partner agencies to support coordinated public safety and case management operations.
• Maintain high standards of procedural compliance, accountability, and data accuracy in all reporting activities.
• Ranked in the Top 5 of the Baltimore County Police Academy graduating class.
• Recognized as Officer of the Month – March 2026.

Chief Marketing & Sales Officer / Associate Director at United States Mint (2019-05 – 2022-10)

• Led enterprise-wide operational initiatives supporting strategic planning, operational reporting, customer operations, workforce planning, compliance oversight, and organizational performance management.
• Directed cross-functional teams responsible for analytics, operational forecasting, business process improvement, stakeholder coordination, and executive reporting.
• Implemented data-driven decision-making frameworks to improve operational accountability, reporting accuracy, and organizational effectiveness.
• Managed a $72M operational budget and delivered measurable cost savings through workflow optimization, vendor oversight, and operational controls.
• Oversaw third-party fulfillment operations and identified areas of operational non-compliance, resulting in remediation efforts and substantial cost recovery.
• Developed performance measurement systems and reporting structures supporting executive leadership and operational transparency.
• Directed operational continuity initiatives during the COVID-19 pandemic to maintain service delivery, customer operations, and workforce effectiveness.
• Improved customer satisfaction performance to a bureau-record 91.8% through operational improvements, forecasting enhancements, and process modernization.

Director of Sales, Capital Metro Area at United States Postal Service (2015-11 – 2019-05)

• Directed regional operational activities, workforce coordination, performance management, and strategic initiatives across a large geographic territory.
• Utilized analytics, forecasting, and operational reporting to identify trends, improve efficiency, and support strategic decision-making.
• Led workforce planning and succession management initiatives that improved employee engagement, reduced vacancies, and strengthened organizational continuity.
• Implemented process improvement initiatives focused on operational consistency, accountability, and service performance.
• Coordinated with executive leadership, labor representatives, and cross-functional stakeholders to resolve operational challenges and improve organizational performance.

Plant Manager at United States Postal Service (2016-11 – 2017-02)

• Managed operations for a high-volume automated processing and distribution facility, including staffing, logistics, operational compliance, safety oversight, and productivity management.
• Implemented workflow improvements and operational tracking systems to enhance accountability and efficiency.
• Led operational stabilization initiatives that improved workforce morale, reduced safety incidents, and increased operational effectiveness.
• Implemented technology modernization initiatives supporting workforce tracking, reporting, and operational coordination.

Director of Strategic Accounts at United States Postal Service (2014-10 – 2015-10)

• Led strategic operational initiatives involving policy implementation, organizational restructuring, and enterprise stakeholder engagement.
• Managed the development and implementation of standardized operational approaches supporting improved coordination and organizational performance.
• Participated in executive-level workgroups focused on future-state organizational transformation and operational strategy.

Acting Director of Sales, Capital Metro Area / Manager, Shipping & Mailing Solutions at United States Postal Service (2012 – 2014)

Financial Consulting & Economic Development at Independent Consultant (2011-04 – 2012-02)

• Conducted financial, operational, and compliance audits for municipalities, commercial banking institutions, and community organizations.
• Assisted with the development of policies, standard operating procedures, internal controls, and governance frameworks for revolving loan funds and economic development programs.
• Collaborated with tribal governments, financial institutions, and public-sector stakeholders to improve operational accountability and access to federal programs.

Financial Management Specialist at U.S. Army (2001 – 2002)

MBA in International Business – Touro University International

BS in Business Administration – Edinboro University of Pennsylvania