Matthew Johnson

Client-focused professional with 10+ years of experience in customer service, team leadership, and operations management. Proven ability to manage client relationships, resolve complex issues, and support high-volume environments with accuracy and efficiency. Holds an active Florida 2-15 Health & Life (Life & Annuities) License and is seeking an Account Manager or Client Service role within the insurance industry.

Manager at Billy's Stone Crab (2023-01 – 2025-01)

• Managed daily operations including scheduling, inventory, and customer service
• Resolved client concerns and escalations, supporting retention
• Coordinated team workflow for efficient service delivery
• Ensured compliance with safety and regulatory standards

Team Lead at Aldi (2018-01 – 2023-01)

• Analyzed sales trends and inventory data to support decisions
• Led team members and ensured completion of daily objectives
• Improved operational efficiency through process improvements
• Handled customer inquiries and issue resolution

Shift Manager at Starbucks (2014-01 – 2018-01)

• Supervised daily operations and team performance
• Delivered high-quality customer service and resolved concerns
• Trained new employees and maintained standards

Associate in Arts – St. Petersburg College