Matthew Johnson

Detail-oriented and bilingual office professional with four years of front desk and administrative experience across higher education environments. Skilled in coordinating information flow, managing records, supporting staff, and delivering polished customer-facing service. Master's degree in Industrial Management and Bachelor's degree in Industrial Technology with a Minor in Business Administration; recognized for academic excellence with Cum Laude honors.

Student Engagement Front Desk Student Assistant - University of Texas at Tyler - Tyler, TX

(2023-09 - 2025-05)

• Managed a high volume of daily responsibilities including answering phone calls and emails, delivering packages to campus departments, and providing information to visitors and callers.
• Coordinated internal information flow using electronic mail systems across multiple organizations and departments.
• Supported student events by assisting with planning and on-site coordination in collaboration with department staff.
• Performed administrative tasks including filing paperwork, data entry, and inventory tracking.
• Organized daily workload across concurrent responsibilities using effective time management to ensure all tasks were completed each shift.
• Adopted and operated new office technologies as they were introduced and implemented.
• Supported staff with technical computer tasks and operated office equipment including copiers and phone systems.
• Maintained organized document filing systems for efficient retrieval.

Tutoring Center Front Desk Student Assistant - Tyler Junior College - Tyler, TX

(2022-08 - 2023-05)

• Managed telephone inquiries, relayed messages to staff, and directed calls to appropriate personnel.
• Maintained a clean and organized front desk area to uphold a professional office environment.
• Greeted visitors upon arrival, offered assistance, and answered questions to support a positive experience.
• Supported coworkers and staff with daily tasks, computer assistance, and file organization.

Student Assistant - Tyler Junior College West Campus - Tyler, TX

(2021-09 - 2022-05)

• Used hand tools to dismantle shipping crates containing new classroom machines and equipment.
• Operated transport equipment to move instructional materials and machinery to designated classroom settings.
• Supported faculty and staff by setting up and maintaining classroom equipment to ensure instructional tools functioned effectively.

Master of Science (M.S.) - Industrial Management - University of Texas at Tyler (2026-08)

Bachelor of Science (B.S.) - Industrial Technology, Minor in Business Administration - University of Texas at Tyler (2025-05)

Associate of Science (A.S.) - Industrial Maintenance Technology - Tyler Junior College (2023-05)