Matthew N

Incoming finance student at Illinois State University with two years of hands-on experience in client relationship management, cash handling, and bookkeeping through family business operations. Combines a business management and finance foundation from Rock Valley College with practical experience deescalating client issues and managing daily financial transactions. Seeking to build a career in banking and finance.

Front Desk Manager at Family Business (Multiple Locations) (2022-06 – Present)

• Manage customer inquiries and resolve service issues as the primary point of contact across multiple business locations
• Process cash and card transactions accurately while maintaining daily bookkeeping records
• Coordinate customer and event scheduling to keep operations running smoothly
• Handle bookkeeping tasks supporting day-to-day financial recordkeeping

Barista at Kung Fu Tea (2024-04 – 2024-10)

• Managed cash drawer operations, including opening verification and end-of-shift close-out
• Built rapport with clients through consistent, friendly service in a fast-paced environment
• Deescalated difficult interactions with clients and team members to maintain a positive store atmosphere

Bachelor of Science in Finance – Illinois State University

Associate's Degree in Business Management and Finance – Rock Valley College (2024-06 – 2026-05)