Matthew Ragan

Experienced food-service professional with over two years of high-volume restaurant experience across both front- and back-of-house operations. Cross-trained in hosting, To-Go, food running, expo, line cooking, and sanitation, with extensive experience in employee training, customer service, POS operations, food safety, and high-volume service. Recognized as FOH Trainer of Q1 2025 and appointed BOH Training Coordinator in August 2026.

Restaurant Team Member / Trainer at Texas Roadhouse (2024-06 – Present)

• Deliver high-level customer service in a fast-paced, high-volume restaurant environment and professionally de-escalate upset guests.
• Operate restaurant POS systems accurately and efficiently while applying extensive menu knowledge to guest questions, modifications, and special requests.
• Cross-trained across Host, To-Go Host, Food Runner, Expo, Line Cook, and Sanitation Assistant positions, providing flexibility across FOH and BOH operations.
• Execute food according to company specifications ("Spec"), follow restaurant health-code requirements, and maintain food-safety standards.
• Coordinate with kitchen stations to maintain efficient ticket times and minimize guest wait times during high-volume service.
• Maintain station performance during nights exceeding $60,000–$70,000 in sales and periods with 200+ parties waiting.
• Work extended shifts, including 60+ hour workweeks when business demands require additional staffing.
• Train new and existing employees across multiple FOH and BOH stations and complete job-validation and on-the-job skills assessments.
• Adapt quickly between stations and responsibilities based on staffing and operational needs.
• FOH Trainer of Q1 2025 — recognized after approximately two months of training new employees.
• Became qualified to train across all FOH stations for which trained and expanded proficiency through extensive cross-training.
• Appointed BOH Training Coordinator — August 2026, responsible for coordinating back-of-house employee training.

Some College – University of South Carolina

High School Diploma – Luella High School