Matthew Ragan

Restaurant Team Member / Trainer at Texas Roadhouse (2024-06 – Present)

Deliver high-level customer service in a fast-paced, high-volume restaurant environment and professionally de-escalate upset guests.
Operate restaurant POS systems accurately and efficiently while applying extensive menu knowledge to guest questions, modifications, and special requests.
Cross-trained across Host, To-Go Host, Food Runner, Expo, Line Cook, and Sanitation Assistant positions, providing flexibility across FOH and BOH operations.
Execute food according to company specifications ("Spec"), follow restaurant health-code requirements, and maintain food-safety standards.
Coordinate with kitchen stations to maintain efficient ticket times and minimize guest wait times during high-volume service.
Maintain station performance during nights exceeding $60,000–$70,000 in sales and periods with 200+ parties waiting.
Work extended shifts, including 60+ hour workweeks when business demands require additional staffing.
Train new and existing employees across multiple FOH and BOH stations and complete job-validation and on-the-job skills assessments.
Adapt quickly between stations and responsibilities based on staffing and operational needs.
FOH Trainer of Q1 2025 — recognized after approximately two months of training new employees.
Became qualified to train across all FOH stations for which trained and expanded proficiency through extensive cross-training.
Appointed BOH Training Coordinator — August 2026, responsible for coordinating back-of-house employee training.

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