IT Mentorship & Home Lab Experience (2025-01 – Present)
Hands-On Technical Training
- Participated in mentorship focused on networking, systems administration, and IT support practices.
- Built and maintained a Windows 11 Pro home lab using Hyper-V virtual machines, printers, networking equipment, and multiple computer systems.
- Configured operating systems, upgraded hardware components, and supported multi-device environments.
Volunteer Technical Experience (Present)
Volunteer Position
- Provided technical support to family and community members both remotely and in person. Including: troubleshooting hardware, software, printer, and Windows-related issues.
- Built, upgraded, and maintained desktop and laptop computers, including hardware/software installation, storage expansion, cleaning, and OS installation.
- Assisted users with system setup, Windows updates, and basic data migration.
Church Audio/Visual Volunteer Technician at UCG (2017-01 – 2021-12)
Volunteer Position
- Assisted with setup, operation, monitoring, and teardown of audio/visual systems for weekly church service
- Operated soundboard and livestream systems for in-person and online audiences.
- Troubleshooting audio, video, and connectivity issues during services to minimize service disruptions.
- Assisted with equipment organization, cable management, and ongoing maintenance of AV systems and technology.
Lead Associate at Aldi (2023-05 – Present)
- Supervised daily operations in a fast-paced retail environment with minimal staffing (2–4 employees per shift)
- Delegated and prioritized tasks including stocking, cashiering, curbside pickup, and customer service
- Maintained inventory through stock counts, rotation, and shortage monitoring
- Resolved customer concerns and operational issues while ensuring completion of time-sensitive tasks
- Operated and troubleshot POS systems and store technology, including coordinating repair requests and service tickets for technical issues
Technical Service Representative at Holyoke Community College (2021-01 – 2021-06)
- Provided Tier 1 technical support for faculty and students in classroom and remote learning environments
- Troubleshot Microsoft 365, Zoom, webcam, audio, and connectivity issues during live classes and meetings
- Assisted with classroom technology setup including computers, projectors, and AV equipment
- Supported faculty with PowerPoint presentations, document formatting, and virtual instruction tools
- Performed technical troubleshooting and problem resolution with strong customer service and communication
- Assisted with accessibility support by creating transcripts for recorded lectures and instructional content
Summer Camp Counselor at United Youth Camps (2017-06 – 2024-08)
- Supervised groups of teen campers during overnight summer camp activities while maintaining a safe environment.
- Guided campers in teamwork, conflict resolution, and group activities.
- Maintained discipline and encouraged positive camper behavior in group settings.
