Matthew Rocha

Dynamic Fios Field Technician with Verizon, skilled in fiber optic splicing and network troubleshooting. Proven track record of enhancing service delivery and training junior technicians. Recognized for exceptional problem-solving abilities and effective communication, driving successful project outcomes and ensuring customer satisfaction in high-pressure environments.

Fios Field Technician - Verizon - Chantilly, VA

(2017-01 - 2019-01)

• Installation, repair and maintenance of fiber system in homes and businesses.
• Making connections between Fiber Hub, Terminal, transition point and final connection into customers location.
• Installation and activation of Optical network terminals.
• Installation of data lines, phone lines and cable lines.
• Activation and test of data routers.
• Activation of cable set top boxes.
• Activation of phone lines with Dial tone test as well as inbound and outbound testing.
• Troubleshot and resolved technical issues for wireless network installations.
• Conducted routine maintenance and repairs on telecommunications equipment.
• Collaborated with engineering teams to enhance service delivery processes.
• Trained junior technicians on installation techniques and safety protocols.

Fiber Splicing Technician - Verizon - Fairfax, VA

(2019-01)

• Operated fusion splicing equipment to ensure optimal fiber optic connections.
• Conducted routine maintenance on splicing tools to maintain operational efficiency.
• Collaborated with team members to troubleshoot and resolve connectivity issues.
• Documented splicing work performed, ensuring compliance with safety standards.
• Assisted in training new technicians on best practices for fiber optic splicing.
• Implemented quality control measures to enhance accuracy of spliced connections.
• Streamlined workflow processes to improve response time during installations and repairs.
• Led team meetings to discuss project updates and address technical challenges encountered during operations.
• Ensured customer satisfaction through effective communication and timely resolution of issues.
• Maintained updated records of splicing activities for accurate documentation and future reference.
• Supported company growth initiatives by participating in the expansion of fiber optic networks into new territories or markets.
• Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Read blueprints and schematics to correctly place equipment.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Worked closely with network administrators and server engineers to deliver quality service.
• Coordinated installation of new users and relocations of existing users.

Journeyman Electrician - RCD Electrical - Purcellville, VA

(2008-07 - 2016-12)

• Specialized in commercial and industrial work.
• Switch gear installation and testing.
• Bus duct installation.
• Extensive experience in conduit run installation EMT, IMC, Rigid, Pvc, Flex.
• OSHA 10, OSHA 30, training.
• MSHA 10, MSHA 30.
• Work experience in working in mines and quarries.
• Installed, maintained, and repaired electrical systems in residential and commercial settings.
• Conducted thorough inspections to ensure compliance with local and national electrical codes.
• Collaborated with project managers to develop efficient electrical layouts for diverse projects.
• Trained and mentored apprentices on safe practices and advanced installation techniques.
• Diagnosed complex electrical issues using advanced troubleshooting methodologies.
• Implemented energy-efficient solutions to optimize system performance and reduce costs.
• Coordinated with contractors and clients to meet project specifications and deadlines effectively.
• Led safety meetings to promote workplace safety culture and adherence to regulations.
• Repaired and installed new fixtures, wiring, circuits, and motors.
• Assisted in training apprentice electricians, sharing knowledge, techniques, and best practices for success in the trade.
• Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.
• Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
• Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
• Completed rough-in, termination, and underground work.
• Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
• Tested electrical systems and components for continuity, current, voltage and resistance.
• Maintained a clean and organized work environment, ensuring optimal productivity during electrical tasks.
• Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
• Improved electrical system efficiency by conducting thorough inspections and identifying areas for repair or replacement.

High School Diploma - Seton Home Study School Front Royal, VA

Electrical Apprenticeship - Lord Fairfax Community College Middletown, VA