Matthew Shaw

Information Security / Identity & Access Management professional with 15+ years of enterprise experience supporting access governance, identity lifecycle management, privileged access controls, authentication support, and security control processes in large regulated financial environments. Strong background administering Active Directory environments, onboarding/offboarding, role-based access, and enterprise account operations. Experienced validating access controls, reviewing account inventories, remediating entitlement issues, and supporting audit/compliance readiness.

Proven ability to manage high-volume request queues, analyze operational data in Microsoft Excel, and collaborate across security, operations, engineering, and business teams. Hands-on experience with CyberArk privileged account processes, ticket-driven workflows, and cross-functional issue resolution in enterprise environments.

Senior Technology Operations Analyst / Information Security Analyst - Wells Fargo - Chandler, AZ

(2007-01 - 2021-12)

• Managed identity and access requests in a large-scale enterprise environment supporting thousands of users.
• Validated and maintained access controls in alignment with enterprise security policies and approval standards.
• Administered Active Directory accounts, password resets, account updates, group memberships, and access changes.
• Supported onboarding, access changes, and offboarding by provisioning, modifying, disabling, and removing access based on approved requests and lifecycle events.
• Managed request-driven identity lifecycle processes for user, privileged, service, test, and training accounts across production, test, and development domains.
• Created privileged IDs and permissioned elevated access using CyberArk controls.
• Managed authorization requests by assigning Active Directory group-based access to user accounts in accordance with approved entitlement requests.
• Investigated and resolved authentication, permissions, and account access issues through ticket-driven workflows.
• Completed high-volume entitlement remediation with strong accuracy and SLA adherence.
• Conducted server access audits and standardized permissions by replacing direct local user, service, and privileged account access with centralized Active Directory group-based remote and privileged access controls.
• Performed account validation reviews using spreadsheet data sets to confirm inactive accounts were properly disabled and documented approved exceptions for active accounts.
• Partnered with security, infrastructure, operations, and business teams on security initiatives and issue resolution.

Technology Support Specialist / Tier 1-2 Support - Wells Fargo - Chandler, AZ

(2005-01 - 2007-12)

• Provided Tier 1/2 support for enterprise users in Windows environments.
• Resolved login, password, Outlook, connectivity, and application issues.
• Delivered remote and phone support while documenting incidents and escalations.
• Supported workstation setup, user onboarding, and enterprise access readiness.

Customer Service Representative – Small Business Credit Card - Wells Fargo - Phoenix, AZ

(2024-01 - 2025-12)

• Assisted business credit card customers with servicing, disputes, billing, and support.
• Opened fraud cases involving unauthorized transactions and coordinated resolution processes.

Customer Service Representative – Small Business - Wells Fargo - Phoenix, AZ

(2022-01 - 2024-12)

• Supported small business customers with account servicing and issue resolution.
• Opened fraud cases and escalated suspicious activity concerns.

Master's Degree - Capella University

Bachelor's Degree - Collins College