Operations Coordinator / Platform Engineering
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I am a graduate-degree educated professional who is proficient in analysis, communications and pattern recognition. I have over 10 years of experience with product management, data analysis, IT operations, insurance acumen and communications.
Operations Coordinator / Platform Engineering - State Farm - Tempe, AZ
(2026-07)
My responsibilities as the Operations Coordinator in the Platform Engineering space are centered around unifying our new IT platform. I am responsible for leading communications between our executive staff and engineering teams, as well as serving as the department Agile Delivery Lead. The main objective of my work is to combine reusable core capabilities, trusted data products, and standard contracts—delivered through a governed, repeatable operating model--so prioritized value streams ship measurable end‑to‑end outcomes faster and with a lower unit cost of change.
Product Manager/ IT Governance Lead - State Farm - Tempe, AZ
(2026-01 - 2026-07)
My responsibilities as a Product Manager include guiding and improving the lifecycle of our IT Governance products. I work closely with business partners, key stakeholders and our executive leadership to set the strategy and vision of our product suite. I ensure that our infrastructure engineering department is compliant with legislature and contract guidelines pertaining to our products.
Infrastructure Engineer/Product Owner - State Farm - Tempe, AZ
(2024-03 - 2026-01)
My responsibilities as an Infrastructure Engineer include being a product owner and manager of a team of technical specialists. I am the product owner of 3 different applications, including monitoring, artificial intelligence and data gathering tools. I am also responsible for the strategy and development of these tools, and I provide guidance for my team of technical specialists on how to use and push the capabilities of our tools.
Planning and Analysis Analyst - State Farm - Tempe, AZ
(2023-04 - 2024-03)
My responsibilities as a Planning & Analysis Analyst include performing financial analysis and providing guidance on financial decisions made by executives. I provide analytics and business recommendations for senior executives looking to make changes to the organization. I work closely with our business partners to obtain large data sets, which are further broken down into executive summaries and presented to help make the best possible business decisions.
Infrastructure Analyst - State Farm - Tempe, AZ
(2020-04 - 2023-04)
My responsibilities as an Infrastructure analyst are focused on resolving complex technical issues faced by customers on State Farm Digital platforms. I primarily work with customers and agent staff members who are having issues with the Drive Safe and Save Mobile Application that could not be resolved by front-line support I utilize numerous tools to collect pertinent data and analyze it to pinpoint the customer's issue. I work directly with customers to conduct troubleshooting, convey issues in understandable terms, and ensure the issue is resolved.
Beyond direct customer support, I leverage my knowledge of business operations to engage with other teams for additional assistance and to stay informed of business strategies.
Claims Specialist – Injury T2/3 - State Farm - Tempe, AZ
(2019-05 - 2020-04)
My responsibilities as a Claims Specialist in the Injury Department included evaluating the vehicular damages and bodily injury claims. I was on the Tier 2/3 team which meant I would be responsible for evaluating the damages our customer's or claimants had endured, but I would do this through the litigation process which is what ultimately set us apart from the other Injury Teams. Daily I would go through hundreds of pages of medical records and bills, and I would negotiate and work with attorneys to settle the claim within our policy limits.
The Injury department is very collaborative in nature and because of that I had to utilize my analysis skills, as well as my relationship building and critical thinking skills.
Retirement Planning Specialist - Pension Strategies - Phoenix, AZ
(2018-05 - 2019-05)
As a Retirement Plan Specialist, my responsibilities included analyzing data that I acquired from my clients, allocating that data into a multitude of programs, and advising my clients on which type of retirement plan would best suit the needs of their business and employees. In addition to this, I also wrote the mathematical equations that would be utilized to calculate the contributions to their plans, and I also filed the necessary forms with the Internal Revenue Service to keep my clients compliant and avoid any fees being imposed. With this position I gained experience in client interaction and trust building, financial planning, accounting, data analytics and record keeping.
CCC Representative - State Farm - Tempe, AZ
(2016-11 - 2018-05)
As a Customer Care Center Representative, I would work with potential new customers, as well as existing customers. I would help existing customers add policies as well as make changes to their existing policies and I would help potential customers understand the benefit of insuring themselves with State Farm. I studied and obtained licenses in thirteen states, and I would write policies for customers daily.
I was responsible for knowing the products we offer inside and out, and I had to utilize my communication and strategic business skills to help customers understand what sets us apart from our competition.
Bachelor of Arts - Business Management with a concentration in analytics - Illinois Wesleyan University (2017)
Master of Business Administration - Louisiana State University – Shreveport (2026)
