Matthew Smith

Sales and management professional with experience in tactical equipment and personal protective equipment sales, vendor relationship management, and law-enforcement customer support.

Background includes sales leadership, retail operations, product recommendations, and customer relationship management, supported by technical troubleshooting experience and strong communication skills.

Sales Manager - Close Quarters Tactical

(2025-05 - 2026-01)

• Oversaw daily sales operations for firearms, tactical gear, and protective equipment.
• Managed team performance, product training, and customer service in a tactical retail setting.
• Built relationships with law-enforcement, military, and civilian customers through tailored product guidance.
• Coordinated with vendors and distributors to maintain inventory and support customer demand.
• Tracked sales performance and shared business insights with ownership and leadership.

Shift Supervisor - 5.11 Tactical

(2023-11 - 2024-07)

• Led daily store operations in a fast-paced tactical retail environment.
• Trained team members on product knowledge, sales techniques, and store procedures.
• Supported inventory control, loss prevention, and visual merchandising standards.
• Assisted law-enforcement and military customers with product selection and gear recommendations.

Automotive Technician - Mercedes-Benz

(2013-08 - 2019-05)

• Diagnosed and repaired vehicles with strong attention to quality and technical accuracy.
• Performed maintenance and mechanical repairs while meeting safety and service standards.
• Worked with service advisors to explain technical issues and repair solutions to customers.

Diploma and certifications - Automotive technician - Universal Technical Institute (2015 - 2017)

High school diploma - General education - Options For Youth - Upland (2009-09 - 2012-06)