Fleet Manager - Blue Tiger Logistics - Bristol, VA
(2023-01)
- Brought company up to being the #1 in the district for 9 months straight in 4 out of 5 metrics
- Responsible for day to day operations, such as coordinating drivers, planning and making schedules and assigning and monitoring routes.
- Validated KPI scores across multiple metrics and created plans to improve on them.
- Create plans using software tools to adapt to trends in customer demand patterns
- Create tools using Google Suites to build metrics for tracking drivers and trends, and surface risks before they become client or financial problems
- Ensure that all packages are delivered correctly and handle customer complaints
- Increased accuracy, accountability, and quality from 89% aggregate to 99.6%
- Complaint Auditing and Driver picture/metrics auditing
Loan Signing Agent and Owner - Notary Well Put - Knoxville, TN
(2020-01 - 2023-12)
- Responsible for ensuring state and federal laws were followed
- Commended for high attention to detail as documents varied across contracts
- Responded quickly to changes in schedules and documents
- Maintained accurate bookkeeping of notarizations as well as invoices
- Established rapport with signers and guided them through the entire process
AP Specialist and Manager - Star Construction - Knoxville, TN
(2014-01 - 2020-12)
- Worked with area supervisors, subcontractors, and customers to ensure timely and accurate billing.
- Lead an intensive overhaul of the accruals to verify, streamline, and optimize the process.
- Developed several tools and schedules to monitor and maintain proper workflow in Excel and Smart Sheets.
- Worked with several teams for testing and troubleshooting new processes and systems.
- Created metrics for proper and meaningful assessments.
- Cleaned up and streamlined accounting processes.
- Took initiative to seek out other departments, including account receivable and subcontractors to facilitate communication alignment
