Maureen Keane

Dynamic and dedicated Director of Memory Care offering practical and progressive career success in care team scheduling, resident care, and administration. Strong leadership, supervisory and time management skills that optimize productivity and efficiency. Managed initial comprehensive assessments for residents’ needs and support systems.

Assessed residents needs to provide a personalized care plan. Delivers excellence in resident care and programming, provides support to families and the facilitation of ongoing training and educational opportunities for staff and families. Proven ability to plan and execute comprehensive training initiatives to ensure development of unified support teams.

Actively employ superior communication skills and dedication to delivery of quality care, achieving the confidence of residents as well as coworkers and multidisciplinary treatment teams. Maintains a professional appearance and a warm and friendly demeanor. Thrives on challenging opportunities to resolve problems within fast-paced work environments.

Director of The Gardens Memory Care - MONARCH TUCKAHOE - Tuckahoe, New York

(2023-11 - 2026-10)

Recruited by this exceptional & dynamic company driven by the shared goal of improving lives, dedicated to wellness and centered on providing the best care for all residents.

• Responsible for the day-to-day operations of Memory Care, delivering the highest degree of quality care to our residents, including personal care, activities, programming and fine dining experiences.
• Lead all efforts in Memory Care services and programming, in accordance with federal and state guidelines, as well as company policies and procedures.
• Supervised assigned Memory Care associates to include hiring, training, coaching, evaluating, and counseling
• Scheduled assigned Memory Care associates for 24/7 delivery of services and programming while monitoring available labor hours to budget.
• Managed departmental budget with established guidelines, and in conjunction with the Executive Director, perform budget analysis, review and control.
• Partnered with the Health & Wellness Director to participate in the pre-admission and ongoing assessment process to develop the residents’ care plan.
• Connected residents to programs, services, and resources to help manage resident care.
• Participated in care plan meetings for Memory Care residents.
• Ensured the development and implementation of activities are based on the residents’ likes and abilities
• Facilitated a pro-active problem-solving approach to challenging behaviors.
• Coordinated family involvement in Memory Care resident’s life such as participation in activities, special events, and support groups.
• Participated in and attended all in-service training as scheduled.
• Ensured compliance with all Federal, State, and local regulations, as well as community policies and procedures.
• Strong business computer applications, including Microsoft Office (Outlook, Word, Excel), ADP, Point Click Care, Yardi, OnShift as well as the ability to learn new computer applications.

Director of Kindred Memory Care - THE AMBASSADOR OF SCARSDALE - Scarsdale, New York

(2021-06 - 2023-06)

Selected by one of the nation’s premier communities for exceptional memory care living to provide excellence in resident care and programming, provide support to families and the facilitation of ongoing training and educational opportunities for staff and families.

• Supervised the Kindred program including all policies, procedures & systems.
• Experienced in Dementia disease process, the changes associated with dementia illnesses, how they affect the individual's ability to function, and the adaptive strategies to help maintain a resident's abilities.
• Coordinated and facilitated patient care through assessment, evaluation, planning, and implementation.
• Developed and maintained monthly and daily schedules, approves shift overtime, assigns permanent openings, maintains current job profiles, and shift requirements.
• Communicated patient needs to a variety of care team members and followed up accordingly.
• Promptly communicated with staff regarding any scheduling needs such as shift openings or opportunities.
• Worked collaboratively with patients, families, physicians, and nurses to ensure high-quality care.
• Success in training, supervising and retention of care team, ensuring appropriate care team coverage.
• Responsible for supervising and training Kindred Staff and fostering ongoing communication with the care team.
• Responsible for implementing schedules which comply with regulatory staffing requirements.
• Approved PTO requests in accordance with company policy.
• Ensured a safe and risk-free environment for residents, staff, and family members.
• Conducted effective team meetings, oversees daily crossover meetings, and attends all staff meetings as required.
• Trained, mentored & supervised resident care team.
• Provided support for department directors in all disciplines as needed.
• Strong business computer applications, including Microsoft Office (Outlook, Word, Excel), ADP, Point Click Care as well as the ability to learn new computer applications.

Director of Resident Programming - THE CLUB AT BRIARCLIFF MANOR - Briarcliff Manor, New York

(2019-06 - 2021-06)

Selected by this premier senior living community & new start-up continuing care retirement community to provide customized resident-focused independent & assisted living experiences dedicated to residents reaching their potential in their senior years.

• Developed top-tier programming adapted to each level of care and resident's needs and abilities.
• Utilized a multidisciplinary approach to promoting better fitness, greater fulfillment and healthier, happier lifestyles — helping residents live vibrant lives every day in every way.
• Developed and supervised successful recreation programs for residents supporting the organization’s mission statement.
• Supported and promoted Senior Lifestyles six goals of wellness: connect, move, grow, contribute, reflect & feel to enrich collaboration and innovation in senior care.
• Completed and maintained getting to know your resident profiles to meet care plan and programming objectives.
• Directed the overall operation of the programming & transportation departments.
• Selectively hired, trained, mentored & supervised a programming team in assisted and independent living communities, as well as community bus and car drivers and student and adult volunteers.
• Responsible for coaching all volunteers and maintaining a volunteer base, defining volunteer responsibility, ensuring dependable performance, and promoting teamwork.
• Collaborated with other Programming Directors with issues related to resident activities that involve, enrich, engage and invest in ensuring a lifestyle that is healthy and active and preserves each resident’s dignity, privacy and confidentiality.
• Designed, planned, produced & distributed monthly program calendar, community newsletters and other lifestyle programming communications on a regular and monthly basis for the Assisted & Independent Living communities.
• Utilized outside community resources and independent contractors to enrich the variety of programs made available to residents.
• Coordinated outings and weekly transportation schedule with the transportation department.
• Designed & maintained platforms such as the Family App, Sagely Prints, and Sagely TV Signage which strengthens family engagement and connections, improving the quality of life for residents.
• Partnered with other Department Directors and the Executive Director to network and maintain relationships with social and educational groups to create an active network of volunteers and community resources.
• Skilled in ability to work in various positions within community (marketing, Embrace Memory Care Community, case management, dining services) and as needed in other aspects of facility operations.
• Provided support for department directors in all disciplines as needed.
• Assisted the Executive Director with all aspects of operations of assisted & independent living communities.
• Leadership responsibilities include recruiting, hiring, coaching and retaining high performing activity assistants, volunteer team and community bus / car drivers.
• Strong business computer applications, including Microsoft Office (Outlook, Word, Excel), ADP, OnShift Workforce Management, Spend Down budget reporting, TELS as well as the ability to learn new computer applications.
• Financial responsibilities included maintaining accurate and comprehensive financial records; controlling revenues and expenditures; supporting financial plans and revenue targets.

Recreation Director - THE BRISTAL OF WHITE PLAINS - White Plains, New York

(2014-12 - 2019-06)

Appointed by this resident-focused assisted living & memory care facility dedicated to residents reaching their potential in their senior years to develop and support activity programs for the Assisted Living and Reflections Program communities.

• Supported and promoted Healthwise 360°, an innovative multidisciplinary initiative to promote better fitness, greater fulfillment, and healthier, happier lifestyles — helping residents live better in every way.
• Developed and supervised successful recreation programs for residents supporting the organization’s mission statement.
• Completed and maintained resident profiles to meet care plan and activities objectives.
• Selectively hired, trained, mentored & supervised a recreation team in the assisted living and reflections communities, a