Maureen Miller

SR. Director, revenue cycle management, dermtech operations, inc

Operational Leadership: Coach and grow a team from five to thirty remote US employees and twenty offshore, managing over 70,000 claims per year almost doubling cash collections from 2021 to end of 2023.
Implemented automation: Streamlined business processes by automating repetitive tasks and reduced errors allowing team members to focus on higher-level tasks, accelerating overall productivity.
Executed Robust Appeals Process: Developed and implemented a comprehensive appeals process, including external reviews and Medicare appeals up to the Administrative Law Judge (ALJ) level. Medicare appeals achieved a 98% success rate.
Developed US-Based Concierge Program: Created and managed a concierge program to support sales managers, ensuring a white-glove patient and client experience.
Introduced and Scaled Offshore Team: Spearheaded the establishment and growth of an offshore team, resulting in cost-effective departmental expansion.
Led Client Services Department: Recognized for outstanding performance in Revenue Cycle Management (RCM), I was entrusted with leadership of the Client Services department. Implemented strategic efficiencies that significantly contributed to cost savings.

Operational Leadership: Oversee a team of eighty employees managing thirty customer contracts nationwide, resulting in $200 million in customer revenue.
Strategic Guidance: Provide leadership to Operations Directors, Customer Managers, Quality Improvement, and Compliance Managers.
Process Optimization: Drive continuous process improvements, cost containment, and collaborate with engineering team to contribute to proprietary billing software enhancements for superior operational efficiency.
Customer Relations: Cultivate strong customer relationships through regular structured and informal communication. Deliver annual, monthly, and ad hoc reports and analyses.
Budget Responsibility: Develop annual budget and financial tracking. Consistently come in under budgeted costs through optimized organizational efficiency
Financial Insights: Provide revenue reports and accounts receivable analysis to the CFO.
Customer-Centric Culture: Foster a culture of integrity, compliance, resourcefulness, innovation, and enthusiasm.
High-Performing Team: Nurture a team that consistently surpasses customer revenue targets.