Maurice Gilder

Automotive operations leader with extensive experience in shop management, multi-location leadership, sales process execution, team development, customer retention, and profitability improvement. Promoted from AAMCO Shop Manager to Regional Director, with responsibility for P&L performance, manager coaching, hiring and staffing decisions, weekly sales calls, action planning, difficult sales escalations, and driving consistent sales execution across Arizona locations. Earlier automotive leadership experience includes documented sales growth of more than 50% and an 80% reduction in customer service issues.

Regional Director at AAMCO TRANSMISSIONS - Arizona (2025-11 – Present)

• Direct multi-location automotive repair operations across Arizona with accountability for sales execution, operational discipline, and positive profit-and-loss performance.
• Lead weekly sales calls and training sessions with Shop Managers, reviewing performance, identifying gaps, and establishing clear priorities for the coming week.
• Build and review weekly action plans with Shop Managers to improve car count, inspection and diagnostic opportunities, closing performance, revenue, and profitability.
• Coach managers on the complete sales process, including customer needs discovery, estimate presentation, objection handling, follow-up, and closing.
• Handle difficult and escalated sales situations, supporting managers in protecting customer relationships while pursuing appropriate repair opportunities.
• Recruit, hire, train, coach, and when necessary terminate employees to maintain productive, accountable teams.
• Drive consistent execution across locations through performance expectations, manager accountability, and follow-up on agreed action items.

Shop Manager - Glendale, AZ at AAMCO TRANSMISSIONS - Arizona (2023-12 – 2025-11)

• Managed daily operations of an AAMCO transmission and automotive repair center, including sales, workflow, staffing, customer communication, and shop performance.
• Drove the sales process from initial customer contact through diagnosis, estimate presentation, authorization, repair completion, and follow-up.
• Coached technicians and front-counter personnel to improve vehicle evaluation, communication, productivity, accountability, and customer experience.
• Managed labor, parts, workflow, and operating priorities with a focus on profitable repair orders and efficient vehicle throughput.
• Resolved customer concerns and complex repair or sales issues while maintaining professionalism and protecting long-term customer relationships.

General Automotive Manager at I-17 ALIGNMENT LLC (New Way Rims & Tires / M&H Auto Sales) (2018-08 – 2023)

• Led automotive shop operations, sales, customer service, employee coaching, business development, and performance management.
• Developed an aggressive technician and sales system that increased sales by more than 50%.
• Reduced customer service issues by approximately 80% by implementing a customer-focused CRM process and training employees to gather better information on customer needs and follow-up.
• Built referral and business relationships with local automotive companies, including Cactus Jacks, Drive Now, Rough Country, and other partners.
• Managed and coached team members with emphasis on growth, accountability, customer satisfaction, and achievement of monthly, quarterly, and annual targets.
• Applied analytical and creative problem-solving to business development, sales strategy, and operational improvement.

Arizona Automotive Institute — 2004–2005

Graduated 2005

North High School — 1995–1999

Graduated 1999