Customer Care Rep
Send a job offer directly to this candidate
Aspiring to obtain a dynamic customer service position. Over 15 years experienced in in-person and call center customer service. Excels in listening to customer needs and articulating product benefits in order to creating options for members.
Customer Care Rep - Anthem - Indianapolis, IN
(2018-04 - 2026-04)
Assist members will all questions and concerns by providing concierge service through the Anthem Health Guide model that drives satisfaction and resolution. Maintain positive relationships with members by resolving their service needs within a timely manner.
Customer Care Associate - Conduent - Indianapolis, IN
(2017-10 - 2018-03)
Assisted members with routine service inquires including but not limited to; selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying and filing member grievances.
Teleservice Representative - Harte-Hanks, Inc - Austin, TX
(2017-03 - 2017-04)
Handled a high-volume of calls daily related to client technical support and domestic customer service from businesses and consumers based in the U.S. and other countries.
Custodian - NuGate Group, LLC - Ft. Hood, TX
(2016-08 - 2016-12)
Used cleaning supplies and equipment to keep the interior of the office building looking clean and professional.
Scanner - Spherion/Solix - Killeen, TX
(2015-08 - 2016-02)
Opened, sorted, reviewed and scanned documents to be entered into TEXAS LIDA Program database.
Cybersecurity - Indiana Tech (2024)
Certified Medical Assistant - Cybertex Institute of Technology (2017)
Information Technology - Central Texas College (2014)
United States Army (1992-08 - 1992-08)
