Technical Customer Service Representative
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In my current role as a Pharmacy Technician and Customer Service Associate, I support daily staffing operations by creating shift schedules, assigning staff, addressing staff shortages, and communicating schedule changes through phone and electronic systems. I maintain accurate records, coordinate with team members, and ensure compliance with organizational policies in a fast-paced healthcare environment. My role requires strong attention to detail, adaptability,
and clear communication—skills essential to effective staffing coordination.
Detail-oriented healthcare professional with over 10 years of experience supporting staffing operations, scheduling, billing, and patient services in fast-paced healthcare environments. Proven ability to coordinate schedules, maintain accurate records, communicate staffing changes, and ensure compliance with organizational policies and procedures. Strong computer skills with hands-on experience using EMR systems, scheduling tools, and Microsoft Word & Excel.
Recognized for professionalism, problem-solving, and excellent customer service.
Bachelor of Commerce in Accounting & Economics
