Max Butler

Reliable operations and customer support professional with experience in delivery driving, field service coordination, client communication, computer-based documentation, and fast-paced troubleshooting. Comfortable working with rotating schedules, long shifts, weekends, phones, office systems, and multi-location coordination. Known for clear communication, accurate records, dependability, and staying calm when schedules or service issues change quickly.

Amazon Delivery Driver - Amazon DSP / Delivery Operations

(2023-01 - 2024-12)

Delivered packages safely and on schedule across assigned routes using handheld GPS systems. Managed time-sensitive stops, documented delivery exceptions, and communicated with dispatch and support teams. Handled customer interactions professionally, worked independently for long shifts, and adapted to weather, traffic, and route changes.

Systems Administrator / Field Technician - Route Computer Solutions

(2025-01)

Coordinated daily field work across multiple client sites, documenting service activity and communicating with clients and internal teams. Troubleshot hardware, software, and network issues, managed multiple active service requests, and supported POS/credit-card terminal equipment. Maintained accurate notes and follow-up to ensure timely resolution.

IT Support Specialist – Help Desk Tier 1 - TechTide Solutions

(2025-02 - 2025-08)

Provided phone and email support, documented tickets, and delivered customer service to non-technical users. Prioritized requests, explained solutions clearly, and worked with computers and office systems to resolve issues efficiently.

Computer Repair Technician - Fix My PC

(2024-06 - 2025-02)

Managed customer repair intake, performed detailed documentation, diagnosed issues accurately, and communicated appointment schedules and timelines. Explained next steps to customers and maintained clear records of service activities.

Bachelor's - Computer Science - Rutgers, The State University of New Jersey (2020-08 - 2024-08)