Maximiliano Gonzalez

Bilingual customer service and operations professional with experience in mail delivery, customer support, sales, and financial services. Skilled in customer communication, problem resolution, route management, account support, and working in fast-paced environments. Fluent in English and Spanish.

City Carrier Assistant (CCA) at United States Postal Service (2025-11 – Present)

• Deliver mail and packages efficiently while maintaining delivery accuracy and customer service standards.
• Use handheld scanning devices to track deliveries and pickups.
• Manage route assignments, mail preparation, and delivery operations.
• Handle accountable mail, collect signatures, and process postal transactions.
• Support office operations and collaborate with supervisors and coworkers to maintain service performance.

Customer Service Agent at The Palace Company (2024-07 – 2025-08)

• Provided customer support for guests and clients through inbound calls.
• Assisted with reservations, bookings, payment inquiries, and resort services.
• Directed customers to appropriate departments for efficient issue resolution.
• Maintained professional communication with international guests in English and Spanish.

Bilingual Sales Agent at Teleperformance (2024-02 – 2024-05)

• Sold electricity plans to customers in Texas over the phone.
• Identified customer needs and recommended suitable service plans.
• Maintained accurate account records and processed customer transactions.
• Consistently achieved sales and performance goals.

Bilingual Customer Service Agent at Concentrix + Webhelp (2022-09 – 2023-06)

• Supported Cash App customers with account inquiries, disputes, and unauthorized transaction claims.
• Provided bilingual assistance in English and Spanish.
• Resolved customer issues while maintaining service quality and customer satisfaction.

High School Diploma – Escuela Preparatoria Anexa a la Normal de Ixtapan de la Sal