Maximina Cancel Collazo

Dedicated and motivated Customer Service Representative with strong call center experience, excellent communication skills, and a commitment to delivering positive customer experiences. Skilled in handling high call volumes, resolving inquiries efficiently, and maintaining a professional, friendly demeanor. Fast learner with strong technical abilities and a passion for helping others.

Call Center Representative at Advantage Care (2024-01 – Present)

• Met call-handling time goals and service quality targets.
• Managed inbound and outbound calls, providing accurate information and resolving customer inquiries.
• Scheduled and confirmed appointments using EMR systems.

Outreach Specialist at Bronx Docs (2021-10 – 2023-12)

• Conducted outreach calls to patients to provide healthcare information, schedule appointments, and ensure follow-up care.
• Assisted patients with enrollment, benefits questions, and accessing essential services.
• Provided compassionate support while maintaining confidentiality and HIPAA compliance.

High School Equivalency – Hostos Community College-Continuing Education (2019-06)