May Santos

Dedicated professional with experience in customer service,administrative support,and facility maintenance.Strong communicator and “people person” skilled in building rapport,resolving issues and delivering high-quality service.Adaptable and reliable in fast-paced environments,from call centers to hospitality settings.

Custodian - BYUH to

(2015-02 - 2016-02)

• Maintained campus facilities to ensure a clean, safe, and welcoming environment for students and faculty.
• Managed equipment and supplies efficiently while adhering to safety protocols.

Front Secretary - Dr. Marc B. Shlachter

(2014-03 - 2014-12)

• Managed front-desk operations, including greeting patients and handling inquiries with professionalism.
• Coordinated scheduling and maintained organized filing systems to streamline office workflow.

Prime Dining Server - Polynesian Cultural Center

(2013-08 - 2014-01)

• Provided high-quality table service in a fast-paced, cultural dining environment.
• Engaged with international guests to build rapport and ensure a memorable dining experience.

Online Virtual Assistant - SEOQue Philippines

(2009 - 2012)

• Provided remote administrative and technical support, focusing on SEO tasks and digital coordination.
• Managed time-sensitive projects independently while maintaining clear communication with supervisors.

Call Center Agent - Sutherland Global Services Philippines

(2006 - 2008)

• Handled high-volume inbound/outbound calls, resolving customer issues with patience and efficiency.
• Consistently met performance metrics for customer satisfaction and call quality.

AB Social Science - Developmental Studies - Tarlac State University, Tarlac Philippines (2004)