Mayra Espinoza

Versatile and dependable professional with experience in customer service, dispatching, fleet coordination, healthcare, and administrative support. Skilled in managing customer inquiries, coordinating schedules and transportation, maintaining accurate records, handling financial transactions, and working effectively in fast-paced environments. Bilingual professional with strong communication, organization, problem-solving, and computer skills.

Dispatcher / Customer Service at SRM Concrete (2026-01 – Present)

• Coordinate and dispatch cement trucks to support timely and efficient deliveries.
• Manage fleet activity, scheduling, and day-to-day transportation needs.
• Process customer deposits and handle financial transactions accurately.
• Coordinate material orders and maintain operational records.
• Follow and promote company safety requirements and procedures.
• Communicate with drivers, customers, and team members to resolve scheduling and delivery issues.

Patient Care Technician (PCT) / Nursing Assistant at Shannon Medical Center (2025-08 – 2025-12)

• Provide direct patient care under the supervision of licensed nursing staff.
• Assist patients with bathing, dressing, grooming, toileting, feeding, and ambulation.
• Monitor and document vital signs and changes in patient condition.
• Maintain patient safety, comfort, dignity, and confidentiality.
• Follow infection-control, HIPAA, and healthcare safety procedures.
• Communicate effectively with patients, families, nurses, and other healthcare professionals.

Customer Service Advocate at Blue Cross and Blue Shield of Texas (2019-03 – 2025-03)

• Provided prompt, accurate, and professional assistance to customers by phone, email, and written correspondence.
• Assisted customers with insurance-related questions, claims, appeals, and account concerns.
• Researched customer issues and explained complex information in a clear and understandable manner.
• Maintained accurate customer records while protecting confidential information.
• Delivered courteous service while resolving complaints and handling high-volume customer interactions.
• Followed company policies and regulatory requirements when handling sensitive customer information.

Dispatcher / Receptionist at Caron Transportation Systems (2019-01 – 2019-03)

• Coordinated drivers and dispatched loads to designated locations.
• Monitored fleet activity and adjusted assignments to improve vehicle utilization.
• Communicated load information and scheduling changes to drivers.
• Responded to operational issues and assisted with resolving transportation delays.
• Maintained dispatch records and supported daily office operations.

Customer Service Professional at H&R Block (2015-01 – 2017-01)

• Answered incoming calls and assisted customers with general inquiries.
• Scheduled and managed customer appointments.
• Processed payments and prepared daily cash deposits.
• Maintained organized customer and office records.
• Provided professional front-desk and administrative support.

College Coursework – Howard College

High School Diploma – Central High School