Case Manager - Quality Connections Living Services - Huntington Beach, CA
(2025-01)
- Maintain minimum caseload of 60
- Provides appropriate resource and referral information to QC families
- Facilitates the education and empowerment of families through face-to-face meetings, telephone calls, written correspondence, and county-wide training
- Demonstrates sensitivity to working with culturally, economically, and/or socially diverse populations
- Documents all interactions in software system
- Acquires, maintains, and shares current competencies in relation to services provided, including professional training and knowledge of a variety of community resources for families, youth, and adults
- Collaborates with a variety of community agencies to provide current information about services and supports for families
- Increases the ability of families to self-advocate
- Participates in community activities for educational purposes
- Maintains the distribution of Care Notebooks
- Acts within the scope of authority in a manner consistent with Agency guidelines, policies, and practices
- Works with other team members to coordinate activities necessary to assure effective teamwork
- Performs other duties as assigned and consistent with this Position Description
- Complies with all company policies and procedures and all applicable laws and regulations
Director 2 - YMCA of Orange County - Orange, CA
(2022-11 - 2024-10)
- Assist with the development and supervision of a developmentally appropriate SAC and/or CDC program that promotes the social, emotional, physical and cognitive growth of children and youth in the age categories served
- Assist with development, implementation and analysis of surveys and needs assessments of staff and patrons to ensure appropriate programming and hours of operation
- Assist in overseeing the collection, accurate accounting and reporting of funds received by patrons
- Supervise a staff of three or more typically comprised of: Programs Assistants, Food Service Workers and Operation Clerks
- At CDC Director's direction – initiate and implement personnel actions and support the CYP Director in order to assure quality related to selection, assignments, training, promotions, disciplinary actions, and recognition of employees and volunteers
- Interact professionally with employees, parents, volunteers and school command personnel
- Assist with writing standard operating procedures
- Perform other duties as assigned
Family Engagement Coordinator - YMCA of San Francisco - San Francisco, CA
(2021-08 - 2022-09)
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Provided an after-school program along the side of the site coordinator with 200 youth
- Documented data and completed accurate updates to case records
- Interviewed individuals and families 10-15 daily to assess needs and provide informational resources
- Supervised 9-10 community program leaders and advocates to make resources accessible to those in need
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Proved successful working within tight deadlines and a fast-paced atmosphere
Assistant Preschool Teacher - YMCA of San Francisco - San Francisco, CA
(2020-03 - 2021-08)
- Maintained positive relationships with families, allowing teachers to address parents' concerns
- Promoted feelings of trust and security in the program
- Preserved in the implementation and planning of program events
- Upheld confidentiality regarding all personal information regarding children, families, and staff
- Advised in completing timely, neat, accurate documentation of infant daily sheets, toileting/diapering logs, assessments, screenings, attendance inventory, temperature logs, and other documentation that may be necessary for quality services
Program Leader and Spanish Specialist - YMCA of San Francisco - San Francisco, CA
(2019-08 - 2020-03)
- Worked directly with an assigned class of approximately 23-29 students as their teacher, positive adult role model, coach, and mentor
- Established positive relationships with students, parents/guardians, colleagues, and school administrators
- Demonstrated and executes classroom and behavioral management skills Promotes character development among students
- Implemented a variety of instructional techniques to address multiple learning styles
- Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement
Unit Director Summer Camp - YMCA of San Francisco - San Francisco, CA
(2019-06 - 2019-08)
- Responsible for the physical and emotional well-being of 25-30 campers and 3 staff within the unit
- Implemented health and safety procedures within the unit
- Conveyed great public relations with campers' families/guardians
- Undoubted Program Leaders are greeting campers and families, handling attendance, and leading Camp Connection (singing songs and supervising team-building games) each morning
- Demonstrated quality communication through professionalism and courtesy in all interactions with day camp staff, families, and most importantly campers
- Attended weekly Unit Director meetings and adheres to all-day camp timelines, deadlines, and budgets as pertained to the unit
