Mayra Ramales

Highly organized healthcare professional with extensive experience in care coordination, patient advocacy, and medical administration. Proven track record in managing high-volume caseloads, navigating complex health insurance systems (Medicaid/SNAP), and utilizing Foothold (FCM) and Epic systems for meticulous clinical documentation. Committed to providing empathetic, family-centered care and maintaining seamless office workflows in fast-paced medical environments.

Care Management Coordinator at Northwell Health (2026-03 – Present)

• Coordinate comprehensive medical care for a caseload of 67 members, ensuring all clinical and Social Determinants of Health (SDOH) goals are met.
• Manage complex requests for medical transportation, legal support, and financial assistance (SSI/SSD, SNAP).
• Execute transition of care reports following inpatient discharges to ensure continuity of treatment.
• Facilitate medical exam scheduling to close "gaps in care" and maintain health industry regulation compliance.
• Process billing for encounters and maintain 100% accuracy in electronic health record documentation.

Program Case Manager & Administrative Coordinator at Samaritan Daytop Village (2025-12 – Present)

• Strategic Care Coordination: Direct end-to-end intake and assessment for diverse populations, ensuring clinical consents and compliance protocols are strictly met.
• Benefits Navigation: Manage complex documentation for insurance transitions, SNAP benefits, and specialized healthcare referrals to ensure service accessibility.
• Data Integrity: Serve as lead for data auditing within the VIVE Aging Portal to monitor program effectiveness and service delivery improvements.
• Stakeholder Engagement: Oversee daily administrative workflows and stakeholder engagement to ensure organizational readiness and process improvement.

Peer Specialist (Per-diem) at TSINY (2025-04 – Present)

• Recovery Planning: Develop personal recovery plans (WRAP) to model healthy outcomes and establish long-term personal goals for consumers.
• Resource Linking: Connect clients to essential community resources and benefits, including Medicaid and SNAP, to support social determinants of health.
• Clinical Documentation: Maintain accurate, daily progress notes using the Awards System EHR.

Substance Use Specialist at Postgraduate Center for Mental Health (2025-05 – 2025-08)

• Field-Based Care: Conducted at-home visits and utilized motivational interviewing to engage individuals with serious mental health and substance use disorders.
• Service Planning: Developed extensive, individualized service plans dedicated to reaching specific recovery and wellness goals.
• Clinical Approach: Practiced harm-reduction strategies while documenting all interactions in the Awards system.

Employment Specialist at Goodwill NY (2025-02 – 2025-05)

• Caseload Management: Managed a caseload of 12 individuals, providing counseling, identifying resource needs, and negotiating career goals.
• Advocacy & Outreach: Networked with external stakeholders and potential employers to facilitate community integration for clients.

B.S. in Communicative Sciences and Disorders – New York University

M.A. in Latin American Studies – University of Texas at Austin

M.A. in Radio-TV-Film – University of Texas at Austin