Restaurant Manager at Village California Bistro (2016-04 – 2016-12)
- Delivered store sales and financial objectives, improved restaurant operations and service quality.
- Recruited, interviewed, hired and trained staff to company service-oriented values.
- Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
- Acknowledged exceptional staff performance to increase employee morale and reduce turnover.
- Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
- Followed cash control and security procedures when implementing profit and loss strategies.
- Coached, directed and developed restaurant supervisors and team leaders.
- Led pre-shift meetings to review specials, menu changes and house counts.
- Directed opening and closing procedures to maintain adherence to schedule.
- Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.
- Implemented staff training programs to enhance service standards and efficiency.
- Maintained financial records, including daily receipts and expenditures, to track restaurant performance.
- Handled customer complaints with professionalism, resolving issues to maintain positive dining experiences.
- Managed daily operations of a busy restaurant, ensuring customer satisfaction and quality service.
Restaurant Manager at Dishdash Restaurant (2003-03 – 2015-12)
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
- Delivered store sales and financial objectives, improved restaurant operations and service quality.
- Recruited, interviewed, hired and trained staff to company service-oriented values.
- Controlled food costs to minimize store inventory whilst maintaining sufficient reserves.
- Planned and coordinated special events.
- Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
- Acknowledged exceptional staff performance to increase employee morale and reduce turnover.
- Led pre-shift meetings to review specials, menu changes and house counts.
- Coached, directed and developed restaurant supervisors and team leaders.
- Performed restaurant walk-throughs to observe standards in practice.
- Directed opening and closing procedures to maintain adherence to schedule.
- Evaluated staff performance, setting individual goals and providing detailed feedback.
- Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space.
- Role modeled company core values and culture to inspire dedicated team of restaurant staff.
- Coordinated catering services for special events, overseeing menu selection and event execution.
- Maintained compliance with health and safety regulations, ensuring a clean and safe environment for both staff and customers.
- Scheduled staff shifts to ensure adequate coverage during peak times while controlling labor costs.
- Implemented staff training programs to enhance service standards and efficiency.
- Handled customer complaints with professionalism, resolving issues to maintain positive dining experiences.
- Developed loyalty programs to encourage repeat business from local patrons.
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
Client Service Associate at Bowne Business Solutions (2001-01 – 2003-12)
- Resolved minor technical issues with office equipment, minimizing downtime.
- Maintained inventory of office supplies and reordered items as necessary to avoid shortages.
- Managed multi-line phone system, efficiently handling incoming calls and routing them to the correct extensions.
- Greeted visitors promptly and professionally, directing them to appropriate personnel or departments.
- Distributed company announcements or memos to staff through email or notice boards.
- Assisted in maintaining a clean and organized reception area to ensure a positive first impression for guests.
- Printed and laminated high volume of books. Operated large Xerox machines for bankers books for presentation and meetings.
- Managed the receptionists desk, directed calls and visitors to the meetings.
- Organized and maintained break rooms, officer supplies and conference rooms.
- Processed incoming and outgoing mail, including sorting, distribution, and preparation fo shipping.
Receptionist at Bank of America (Investment Banking)
Receptionist at Lehman Brothers
Receptionist at Milbank- Tweed- Hadley & McCloy LLP
Sales Associate at Sunglass Hut (1998-06 – 1999-12)
Sales Associate at Macys Department Store (1997-01 – 1998-09)
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Monitored aisles, restocked shelves and assisted guests with products a
- Monitored aisles, restocked shelves and cleaned spills.
- Processed customer orders quickly to prevent long queues.
- Processed merchandise returns and exchanges under company guidelines.
- Welcomed customers and offered quick assistance to handle diverse needs.
- Maintained knowledge of current and future promotions to inform customer purchasing decisions.
- Helped customers quickly navigate store and locate items.
Sales Associate at Gap (1996-01 – 1996-11)
