McKenzie Jackson, MHA

Results driven and accomplished healthcare executive with a eleven-year track record of leadership in supply chain operations, distribution strategy and technology. Proven expertise in guiding organizations through transformative initiatives, strategic planning, distribution optimization and successful mergers. Recognized for exceptional leadership during the COVID-19 pandemic by the South Carolina government.

Currently serving as the Senior Director of Supply Chain Operations for Penn State Health. Seeking leadership opportunity to apply and further develop skills, experience and capabilities to transform and optimize Supply Chain within a leading healthcare system.

Associate Vice President of Supply Chain at Penn State Health (2024-10 – Present)

• Oversee supply chain operations for a multi-entity network including five hospitals, a psychiatric hospital, a distribution center, and 190+ outpatient locations
• Lead a high-performing team including strategic sourcing, operations, informatics, purchased services program management, clinical value analysis and procurement
• Implemented low-unit-of-measure (LUM) distribution in partnership with the prime distributor, improving inventory turns and operational consistency
• Increased fill rates from 89% to 98% by reducing SKU variation and strengthening distributor collaboration
• Reduced slow-moving and obsolete inventory by $1.2M YOY
• Directed RFP and selection process to identify next strategic prime distributor, ensuring alignment with long-term operational goals
• Implemented Cardinal Health's WaveMark platform across all five hospitals, streamlining inventory management and analytics
• Collaborated with sourcing and clinical value analysis teams to develop product implementation processes, optimizing savings via Captis partnership
• Established system-level supply chain strategies aligned with enterprise objectives, enhancing standardization and performance metrics

Senior Director of Supply Chain Operations at Medstar Georgetown University Hospital (2023-05 – 2024-10)

• Strategically led the design and construction of new par locations in Verstandig Pavilion, optimizing perioperative cores, SPD, emergency department, and ICU/IMC floors
• Oversaw the construction and layout of new bulk stock storeroom, doubling overall bulk storage square footage and moving loading dock access underground
• Increased overall hospital revenue by $40M in leading a charge accuracy project to ensure CDM code build before stocking
• Orchestrated transformative backfill project, repurposing vacant units into different care modalities to enhance operational efficiency
• Collaborated directly with facility leadership to drive cost-saving initiatives, implement control measures, and track utilization trends, reducing supply expenses
• Partnered with departmental leadership to identify and address sources of supply expense budget variance, driving process improvements and financial optimization
• Spearheaded implementation of system-level Value Analysis and Strategic Sourcing workflows, streamlining procurement processes and enhancing efficiency
• Rebuilt and strengthened customer service relationships with perioperative and med/surg department leaders, improving forward stock, POU optimization, and inventory management
• Contributed to the development of system and local-level strategies aligned with organizational objectives and the five-year plan

Healthcare Consulting Manager at Ernst & Young (2021-07 – 2023-05)

• Led supply chain workstream for a large university healthcare system's Workday implementation, driving seamless integration and operational efficiency
• Optimized a major Southeast university health system's distribution center, including offsite procedural case pick, centralized sterile processing and self-op LUM distribution
• Developed ERP strategy and implementation plans for a major Southeast cancer center, facilitating strategic alignment and operational excellence
• Provided strategic support for a Northeast health system's acquisition and merger, ensuring smooth transitions and optimized operational performance

Market Director of Supply Chain at Bon Secours Mercy Health (2019-04 – 2021-07)

• Recognized for exemplary COVID-19 pandemic leadership by the South Carolina Department of Health and Environmental Control
• Rebuilt warehouse workflows to support bulk pandemic supply distribution, bringing $22M worth of critical supplies into local warehouse for distribution across all 50 hospitals
• Directed supply chain operations for multiple hospitals, including St. Francis Downtown Hospital, St. Francis Eastside Hospital, and St. Francis Cancer Center, optimizing efficiency and cost-effectiveness
• Optimized on-site distribution center operations to maximize efficiency and reduce holding inventory
• Implemented Workday and QSight platforms and developed distribution workflows, enhancing operational efficiency and integration

Supply Chain Director at HCA Healthcare (2015-11 – 2019-04)

• Oversaw supply chain operations for Northwest Medical Center, ensuring efficient procurement and distribution of essential supplies and equipment
• Co-chaired local clinical resource workgroups, driving collaboration and resource optimization across multiple facilities
• Led supply chain response and mitigation efforts during Hurricane Irma at Aventura Medical Center, ensuring continuity of operations and patient care
• Implemented SMART ERP platform across hospitals in Houston, TX, and Sebring, FL, driving standardization and operational efficiency

Account Manager at Cross Country Healthcare (2014-04 – 2015-11)

• Led 3rd Party Customer team in developing a vendor portal, enhancing communication and efficiency in supply chain operations
• Managed vendor portal process flow and oversaw KPI development, ensuring alignment with organizational objectives and performance targets

Master of Health Administration – Florida Atlantic University (2012)

Bachelor of Science – Florida State University (2010)