Customer Service Specialist - Ulta
(2025-11 - 2026-05)
- Managed daily operations, ensuring efficient order processing & customer relations
- Addressed customer inquiries regarding orders & service issues promptly
- Communicated product availability & delivery updates to staff & customers
- Handled high-volume shifts while maintaining accuracy, teamwork, and customer satisfaction.
- Built rapport with diverse customers, creating welcoming and repeat-visit experiences.
Customer Service Specialist - Rokwood
(2022-03 - 2025-09)
- Processed payments accurately using POS systems and cash-handling procedures.
- Troubleshot customer concerns using problem-solving skills and escalated complex issues when necessary.
- Maintained compliance with company policies and service standards.
- Handled high-volume shifts while maintaining accuracy, teamwork, and customer satisfaction.
- Managed booking systems and customer records with attention to detail.
Hospitality Associate - Knockout Sports Bar
(2018-06 - 2022-03)
- Handled high-volume customer interactions while maintaining professionalism, empathy, and strong communication skills.
- Met performance metrics include response time, resolution rate, and quality standards.
- Educated customers on service options, resulting in increased add-on sales.
- Promote additional services and products to enhance guest experience and increase revenue.
- Worked closely with cross-functional teams to deliver seamless guest experiences.
- Addressed service delays and operational challenges proactively to minimize guest dissatisfaction.
Hospitality Associate - Twin Peaks
(2018-01 - 2020-03)
- Worked closely with cross-functional teams to deliver seamless guest experiences.
- Addressed service delays and operational challenges proactively to minimize guest dissatisfaction.
- Communicated product availability & delivery updates to staff & customers
- Maintained accuracy while processing transactions, reservations, and service orders.
