Mecca Payne

Serve as the Enterprise Technology Subject Matter Expert (SME) for all conference rooms, dedicated situation rooms, and transportation operational centers nationwide.

Lead Systems Engineer - National Passenger Railroad Corporation (Amtrak) - Washington, D.C.

(2017-02)

Serve as the Enterprise Technology Subject Matter Expert (SME) for all conference rooms, dedicated situation rooms, and transportation operational centers nationwide.

• Engineer and deploy repeatable, scalable AV solutions that drive organization-wide collaboration and significantly reduce operational overhead.
• Lead high-impact, moderately complex technology modernization projects, successfully mitigating risks to business unit performance.
• Research and evaluate emerging technologies to influence and guide long-term technology strategies for multiple corporate business units.
• Collaborate closely with the Unified Communications team to integrate Skype for Business and modern UC tools across enterprise devices.
• Act as a senior consultant and technical escalation point for project managers, providing deep technical analyses to monitor program health and service delivery.

Lead Technologist - Department of Energy - Washington, D.C.

(2015-11 - 2017-02)

• Designed innovative, secure AV and IT infrastructure solutions aligning with federal requirements, proposing efficient short-term alternatives when required.
• Directed cross-functional engineering teams tasked with resolving high-priority technical issues escalated by senior operations and third-party providers.
• Troubleshoots and optimized complex information systems and network segments to eliminate operational deficiencies.
• Partnered with external technology vendors during root-cause analysis and system troubleshooting to ensure swift resolution of platform failures.
• Identified and executed strategic process improvements by introducing modern, vetted hardware and software systems.

AV Lead Technician / Interim AM Supervisor - PSAV (Marriott Marquis) - Washington, D.C.

(2015-10 - 2016-11)

• Managed daily floor operations, including tech workflow distribution, labor scheduling, and coordination for high-profile hospitality events.
• Oversaw the accurate setup, live operation, and breakdown of complex, intermediate-to-advanced audiovisual layouts.
• Mentored and trained incoming technicians on floor activities, preventative maintenance, and strict corporate hospitality service expectations.
• Maintained critical client relationships by meeting on-site with event planners and checking in continuously to ensure seamless technical execution.
• Conducted daily inventory control, equipment logging, and preventive maintenance to maximize gear longevity and presentation quality.

Audio Visual Specialist - World Bank Group (Corporate Headquarters) - Washington, D.C.

(2014-03 - 2016-12)

• Operated and maintained elite corporate headquarters conference systems, including AMX/Crestron control surfaces, video switchers, and camera control systems.
• Configured specialized event hardware including multi-microphone arrays, audio mixers, simultaneous interpretation (SI) systems, and professional multi-source recorders.
• Provided advanced tier-2 help desk support by utilizing remote desktop management software and web cameras to monitor and troubleshoot active spaces.
• Verified, tested, and actively monitored point-to-point and multi-point videoconference connections prior to and during high-stakes international meetings.

Media Systems Technician - IDB (Inter-American Development Bank) - Washington, D.C.

(2012-10 - 2014-10)

• Delivered daily technical AV and media production support in a high-end, bilingual (English/Spanish) international conferencing environment.
• Managed signal flow adjustments and fixed feedback issues for multi-source audio setups consisting of wireless microphones, mixers, and amplifiers.
• Coordinated multi-media playbacks, recording direct outputs from master audio mixers to digital recorders and hard-drive media.
• Handled regional off-site field deployments to configure, test, and troubleshoot mobile AV systems for remote bank events.

Audio Visual Specialist - Tremont Hotel - Baltimore, MD

(2011-09 - 2012-10)

• Installed, operated, and repaired property-wide AV setups, including lighting profiles, spotlights, audio amplifiers, and projection equipment.
• Set up and managed technical integrations for interactive live events, webcasts, webinars, and distance-learning classes.
• Managed digital signage content schedules, handled physical cable management, and interfaced directly with event planners to ensure customer satisfaction.

Audio Visual Technician (Part-Time) - Marriott Hotel - Manhattan, NY

(2008-10 - 2013-07)

• Engineered live event spaces by setting up mixers, amplifiers, custom staging graphics, and multi-tier projection frameworks.
• Leveraged legacy programming skills (Perl, Java) to maintain internal databases managing site structures, news data, and media assets.
• Collaborated with live producers and set designers to execute large-scale, structural AV site adjustments for major commercial clients.

Digital Video Film / Editor - B-CAT Television - Queens, NY

(2008-09 - 2013-10)

• Planned camera angles, lighting profiles, and linear/non-linear editing timelines for educational and community broadcasting productions.
• Trimmed, mixed, and synchronized multi-track audio, special effects, and raw video footage into cohesive, high-quality broadcast packages.

Senior Technology Specialist - Lockheed Martin (Corporate Headquarters) - Bethesda, MD

(2007-03 - 2008-09)

• Deployed and maintained mission-critical executive systems, including premium Barco Video Walls, PixelNet distribution software, and Tandberg VTC Codecs.
• Managed, patched, and maintained SharePoint (MOSS 2007) deployments running on Windows 2003 Server environments.
• Programmed firmware updates and configured user interface graphics for standalone AMX touch panels.
• Configured and monitored audio processing for large auditorium environments utilizing DaVinci IP-based audio boards and ION lighting controllers.

IT Systems Analyst & Technical Lead - Andersen Properties - Silver Spring, MD

(2005-01 - 2007-03)

• Served as the primary technical contact for a critical, global IBM Intranet platform used for opportunity management and sales forecasting.
• Led an international tier-3 support squad of six remote analysts across multiple time zones to guarantee high application availability.
• Developed automation tools for application monitoring and executed system upgrades utilizing AIX, DB2, and WebSphere environments.

Systems Administrator / IT Specialist - Just in Time - Annandale, VA

(2002-01 - 2005-03)

• Performed deep-level server administration, software deployment, and capacity planning for internal web operations on AIX RS/6000 hardware.
• Provided technical consultation and remote software engineering for professional recording studios throughout the Washington, D.C. metro area.

Bachelor of Science - Computer Science - Maryland University (2008-06)

IT & Telecommunications - ITT Technical Institute (2013)